Satisfied customers are the most valuable assets of a business. If customer information is not handled properly, then it becomes difficult to run a business smoothly. Two systems are often used to maintain all the data - the ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management).
Your customers are spoiled by choices offered by your competitors, the only options you have, is to improve your business CRM. Gone are those days when the organizations were highly charged to install CRM software’s and also it took much time to train your resources to use it. Now the scenario is changed and there are many low cost and easy accessible CRM available in the market that can improve your business activities.
40% population of the world is now familiar with the internet usage. The eCommerce market has grown worldwide and over a billion of people are selling and purchasing products and services online. Though many of us prefer the old fashioned rhythm (because we are familiar with it) we have to agree that the convergence era has made our life easier.
Magento 2, One of the most awaited platforms for the eCommerce Community, is slowly revealing its secrets to the world. Initially most Magento experts thought that this new architecture has been opted to eliminate the performance issue of Magento 1.x versions especially with large set of data used by large enterprises.
Nowadays, shopaholic’s resides at eStore’s! Customer satisfaction is the key for successful eCommerce business. You will have to satisfy your consumers shopping experience and give them solutions for their problem faced while returning or exchanging the unless you want them to relocate and find a new store!