Category Archives for "Customer"

The Importance of M-commerce Testing

Gone are those days when telephone would be an appliance that sat at the corner of the room and was noticed attentively only on ringing. Technology has made the mobile a man’s great friend. The general shift of buying products from retail stores to online hasn’t lost in wireless technology. Mobile technology and smart devices are already a trend and an integral part of our daily living now and will further change the world in the near future. Now any of these devices are not only machines but also is an extension of the human being itself.

Continue reading

9 Customer Experience Trends to Know About in 2017

Customers to any business – either online or offline, are most precious part…..isn’t it? If you are in a business with a pool of satisfied customers, you are in the happy phase and brighter side of business ecosystem. But how you actually treat the most integral part of your business? Have you ever thought of this? If ‘YES’ then you are ahead of your competitors, but if ‘NOT’ then we are sharing the customer experience trends below.

Continue reading

How to Manage Retail Buyers in SAP without exploding Customer Master Records

The sheer number of records to be maintained becomes so high that it leads to explosion of master data records. The number of records become in the same order as the number of transactions in this case. Maintaining a dummy customer master record is not an option as it leads to inaccuracy in calculation of freight and taxes. It can also lead to inaccuracy in shipping and invoicing processes.

Continue reading

Amazon sellers, how can you get Amazon to reimburse you?

As Amazon FBA sellers, you send your inventory to Amazon warehouses and all further order fulfillment is taken care of by Amazon. However, while your products are in Amazon warehouses or even during transit, they might get lost or damaged. According to Amazon’s FBA Lost and Damaged Inventory Reimbursement Policy, these items will either be replaced with the same FNSKU or you will be reimbursed an evaluated replacement value of your lost inventory. Though this reimbursement is automated, often, if you monitor your account, you will find that the inventory value has not been credited back to your seller account.

Continue reading

How to address your customer’s fear?

40% population of the world is now familiar with the internet usage. The eCommerce market has grown worldwide and over a billion of people are selling and purchasing products and services online. Though many of us prefer the old fashioned rhythm (because we are familiar with it) we have to agree that the convergence era has made our life easier.

Continue reading

5 Ways to Use Packaging Inserts to Increase Customer Loyalty and Revenue

In this post, we are going to discuss with importance of packaging inserts so that you can make the best use of every shipped package to build up customer loyalties and extract revenues out of it. It is always advisable to retain the existing customers than it is to acquire new customers frequently. In regards to the same, opportunity to develop customer loyalty and expectation should not be missed with every sale you make.

Continue reading