CUSTOMER STORY
Ednie Flower Bulbs
Ednie Flower Bulbs – Transforming Horticultural Ecommerce Operations with APPSeCONNECT
The integration between SAP Business One and PrestaShop allowed Ednie Flower Bulbs to stream product management, inventory synchronization, and customer experience and to assure operational efficiency throughout their expanding horticultural operation.
The Story of Ednie Flower Bulbs
Ednie Flower Bulbs is a company that dominates the horticulture sector, and has a favorable reputation with its high-quality flower bulbs, crates, and gardening tools. The company has a good reputation in terms of quality and offering seasonal products and as such, the business is focused on the gardeners and retailers who place high importance on excellence and reliability.
SAP Business One (SAP B1) is used by the company to manage its back-office processes which include product structures, packaging information and inventory. Simultaneously, its online storefront, which uses PrestaShop, is a primary point of customer purchases.
With the growth in customer demand and the number of product lines, the Ednie Flower Bulbs team realized that there was a growing difficulty with the two crucial and unrelated systems. The process of updating SAP B1 to PrestaShop manually was causing inefficiencies, inaccuracies and delays in the service delivery to customers.
Managing Growth seamlessly
Ednie Flower Bulbs required an integration solution that is capable of:
- Automatically import master product data and variations (bags, crates) in PrestaShop based on SAP B1.
- Be precise with inventory levels within systems to avoid stock out and overselling.
- Have real time order synchronisation to increase prompt fulfilment and invoicing.
- Have consistent customer records on platforms that are not duplicated.
To address the problem, APPSeCONNECT was selected by the company as the solution to the challenges between SAP B1 and PrestaShop, establishing a high-quality real-time information flow throughout operations.
The Challenges
Three major challenges surfaced as the business scaled:
1. Complex Product Structures
Before APPSeCONNECT: It was hard to manage changes in products like bags and crates in PrestaShop because the information in SAP B1 was not represented correctly.
Impact:
- Irregular product listings.
- Confusion with packaging and the availability of products.
- Time-consuming manual adjustments.
2. Inventory Visibility Issues
Before APPSeCONNECT: The manual updates of inventory had to be done between SAP and PrestaShop. The process was also complicated by seasonal availability.
Impact:
- Excess selling on high seasons.
- Stocks out resulting in customer dissatisfaction.
- Large operating overheads to maintain inventory.
3. Manual Order Processing
Before APPSeCONNECT: The orders received on PrestaShop were forced to be re-created in SAP B1, which created a delay with errors in order management.
Impact:
- Delays in order fulfilment and invoicing.
- Systems mismatches of the data.
- Dissatisfaction of the customers because of the delays in delivery.
The Solution: The SAP B1 and PrestaShop Integration of APPSeCONNECT.
The APPSeCONNECT was able to achieve a two-way integration of SAP Business One and PrestaShop with customization to the needs of Ednie Flower Bulbs
1. Parent Product Sync: SAP B1 master product data was always updated in PrestaShop.
Result: Uniform product listing minimized manual data entry and error.
2. Combination Product Sync: SAP B1 to PrestaShop automated synchronization of the packaging variations.
Result: The products are available with accurate details in which customers can see the complete packaging of the products.
3. Inventory Sync: Live inventory stock SAP B1 to PrestaShop.
Result: No stockouts or overselling, even at the time of the season.
4. Customer Sync: This is a two-way Customer record synchronization between SAP B1 and PrestaShop.
Result: No duplication of customer profiles.
5. Order Sync: PrestaShop orders were created in SAP B1 to facilitate an order fulfillment and an invoice.
Result: Improved speed, fewer mistakes and enhanced customer satisfaction.
The Implementation Journey
The integration was implemented in a on-premise environment, which guarantees a robust and trustworthy data synchronization. The solution provided by APPSeCONNECT was deployed within a short period of time, with minimum disturbance, and instantly started to bring in results. The solution also helped Ednie Flower Bulbs to grow in terms of product line and order volume in future.
The Results & Impact
The integration provided real benefits throughout business operations:
Precise Product Listings: Automated Product syncs removed discrepancies between SAP and PrestaShop.
Real-Time Inventory Updates: The inventory levels were never out of date and so there was no over-selling.
Streamlined Order Process: Orders were being received directly into SAP B1 speeding up the fulfilment and invoicing process.
Better Customer Experience: The customers were able to see the correct stock levels, and they could package it and their orders turned faster.
Operational Efficiency: There was an elimination of the manual tasks as the staff concentrated on activities that were value-driven.
Key Highlights
Key Highlights
- Real-time product, inventory and order synchronization between SAP B1 and PrestaShop.
- Proper management of other products like acquiring bags and crates.
- Computerized operations minimized human interventions and mistakes.
- Solution that can be scaled to accommodate seasonal workload and business expansion.
Why It Matters
In the case of Ednie Flower Bulbs, integration played a very vital role in modernizing business. By automating advanced product structures, inventory accuracy in real time, and improved orders, the company did not only surpass the operational issues, but also prepared it to grow in the long run in the horticultural industry.
G2 Review:
Headquarters:
United States
Industry:
Horticulture – Premium Flower Bulbs & Gardening Products
ERP System:
SAP Business One
Ecommerce:
PrestaShop
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