CUSTOMER STORY
PlanetJill
PlanetJill – Scaling Personalized Jewelry Operations with APPSeCONNECT
How PlanetJill Transformed Order Management, Inventory Accuracy and Fulfillment Speed by Connecting Shopify and SAP Business One with APPSeCONNECT.
The Story of PlanetJill
PlanetJill started in 2002 with a simple but powerful idea. Founder Jill Schiff made a necklace featuring photos of her daughters and wore it around. The response from friends and family was so overwhelming that she turned it into a business. Today, PlanetJill is a well-known personalized jewelry brand specializing in handcrafted, heirloom-quality pieces that incorporate photos of loved ones into unique charms and keepsakes.
Over the years, PlanetJill has created more than 60,000 custom jewelry pieces for parents, grandparents, teachers, pet lovers, and gift shoppers around the world. The brand has even caught the attention of celebrities like Oprah Winfrey, Julia Roberts, Reese Witherspoon, Maria Shriver, and Katie Couric.
Through its eCommerce platform, PlanetJill delivers one-of-a-kind jewelry that celebrates real memories and relationships. As the business grew and order volumes increased across multiple Shopify storefronts including PlanetJill, Lucky Feather, and retail channels, the need for a connected, automated system became very clear.
Growing Fast, But Held Back by Manual Processes
PlanetJill runs its eCommerce operations on Shopify and manages backend business operations through SAP Business One. As order volumes picked up and the number of storefronts expanded, the gap between these two systems became a real problem.
Customers, sales orders, payments, inventory, fulfillment data, and product information all had to be manually managed across systems. With personalized products where every order matters and every detail counts, this approach could not keep up. Errors, delays, and inconsistencies started to creep in. PlanetJill needed a way to automate these processes and keep up with growth without adding more admin burden to the team.
The Challenges
As PlanetJill scaled its operations, three major challenges stood out:
1. Manual Customer and Order Management
Before APPSeCONNECT: Every order placed on Shopify had to be manually entered into SAP Business One. Payments also had to be recorded by hand. With multiple storefronts running at the same time, this process was time-consuming and prone to mistakes.
Impact:
- Order processing slowed down as volumes grew
- Data entry errors led to fulfillment mistakes
- The team spent too much time on repetitive tasks instead of focusing on the business
“We were spending so much time manually entering orders that it was hard to keep up, especially during busy periods.”
2. Inventory That Was Always a Step Behind
Before APPSeCONNECT: Inventory levels in Shopify and SAP Business One had to be updated manually. When sales moved fast, the data could not keep pace.
Impact:
- Customers ordered items that were no longer in stock
- Overselling created refund issues and unhappy customers
- Staff spent considerable time trying to reconcile inventory data between systems
“Our inventory was always playing catch-up. By the time we updated the numbers, things had already gone wrong.”
3. Fulfillment and Shipment Tracking Done by Hand
Before APPSeCONNECT: Shipment tracking details had to be manually transferred to Shopify, which meant customers were often left waiting for updates on their orders.
Impact:
- Customers did not get timely shipping notifications
- Staff had to manage tracking updates on top of everything else
- Delayed fulfillment updates hurt the overall customer experience
“Our customers were left wondering where their orders were. We needed something better.”
The Solution: APPSeCONNECT's Integration Between Shopify and SAP Business One
APPSeCONNECT built a full integration between Shopify and SAP Business One that automated the entire order-to-cash process across all of PlanetJill’s storefronts. The focus was on fixing each of the three key pain areas:
1. Automated Customer Creation and Order Synchronization
After APPSeCONNECT: As soon as an order is placed on Shopify, the customer record and sales order are automatically created in SAP Business One. Payments are recorded without any manual input.
Outcome:
- Orders are processed immediately with no backlog
- Customer records are always accurate across both systems
- The team no longer spends time on data entry and can focus on what matters
“Orders now flow straight into SAP Business One the moment a customer checks out. We don’t have to do anything manually anymore.”
2. Real-Time Inventory Synchronization
After APPSeCONNECT: Inventory is automatically kept in sync between Shopify and SAP Business One, with adjustments reflecting in real time as orders come in.
Outcome:
- Stock levels are always accurate on the storefront, reducing overselling
- Staff no longer have to manually update inventory after each sale
- Customers can trust that what they see on the site is actually available
“Our inventory updates itself now. We can trust the numbers we see, and so can our customers.”
3. Automated Shipment Tracking and Fulfillment Updates
After APPSeCONNECT: Fulfillment center data and shipment tracking details are automatically pushed back to Shopify as soon as an order ships, keeping customers informed without any manual work.
Outcome:
- Customers receive timely order and shipping updates
- Staff spend zero time on manual tracking updates
- Faster fulfillment visibility leads to a better post-purchase experience
“Customers get their tracking updates automatically now. It has taken a huge load off our team.”
The Implementation Journey
APPSeCONNECT worked closely with the PlanetJill team to get the integration up and running smoothly. The process was structured to address the specific needs of a multi-storefront personalized jewelry business, including syncing product information, managing incoming payments, and handling fulfillment center data across channels. Results were visible quickly, with order processing and inventory accuracy improving as soon as the integration went live.
The Results & Impact
The integration brought clear and measurable improvements across PlanetJill’s operations:
- Faster Order Processing: Sales orders from all Shopify storefronts are automatically created in SAP Business One, reducing delays and removing manual effort from the process entirely.
- Accurate Inventory at All Times: Real-time inventory sync means stock levels on Shopify always reflect what is actually available, preventing overselling and reducing customer complaints.
- Better Customer Experience: Customers receive timely fulfillment and shipping updates without the team having to send them manually, which has improved satisfaction across all stores.
- A Lighter Load for the Team: With manual data entry removed from the picture, the team can focus on growing the business, managing customer relationships, and creating the custom pieces PlanetJill is known for.
“We process more orders than ever before and the whole operation runs smoother. It has been a real shift for us.”
Key Highlights
- Real-time integration between Shopify and SAP Business One across multiple storefronts
- Automatic synchronization of customers, sales orders, payments, products, inventory, and shipment tracking
- Full automation of the order-to-cash process with no manual data entry required
- Scalable setup that supports growing order volumes without adding admin overhead
Why This Matters
For PlanetJill, where every piece of jewelry is personal and every order carries real emotional value for the customer, accuracy and speed are not optional. Getting the right order to the right person at the right time is the whole business. The integration with APPSeCONNECT gave PlanetJill the back-end foundation to grow without the risk of errors, delays, or operational strain holding them back.
About PlanetJill
PlanetJill is a personalized jewelry company founded in 2002 by Jill Schiff. Specializing in handcrafted, photo-based charms and keepsakes, the brand has created over 60,000 custom pieces for customers across the country. Loved by everyday shoppers and celebrities alike, PlanetJill delivers meaningful jewelry that turns personal photos into lasting memories.
G2 Review:
Headquarters:
United States
Industry:
Fashion & Lifestyle
ERP System:
SAP Business 1
eCommerce
Shopify
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