Magento and Microsoft Dynamics 365 CRM Integration

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Magento and Microsoft Dynamics 365 CRM Integration Points

Customer
Customer Update
Order
Order Fulfillment

Customer

Any new customer registered in Magento eCommerce website will be synced back to MS Dynamics CRM as Contact. All details of the web customer including billing and shipping address will be available within the CRM system.

Customer Update

Existing customer information if gets updated by Sales Employees within CRM system, such as Phone Number, Billing or Shipping Address Changes, etc. all these updates will automatically reach to Magento and update customer information.

Order

Any orders placed by Magento webshop customers will be synced to Dynamics CRM as ‘New’ status Order. All the order details like Items Ordered, Amount, Freight, Payment Method, etc. will be available in Dynamics CRM side. Magento Shipping Method and Freight of Dynamics CRM will be mapped properly to show exact information and amount.

Order Fulfillment

If any order which get synced from Magento gets updated in Dynamics CRM, like it’s invoiced or Fulfilled, these details will reach to Magento Webshop and will complete the order.

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Great application. APPSeCONNECT fantastic efforts throughout . We are projected to be Top rated as well in 2017 because of APPSeCONNECT. Thank you InSync for all the support and continued effort to make eBay and Amazon Marketplace such strong and growing accounts.

Vincent Lieng

ISAP & EDI Project Manager

We just went live with our store, and we are very happy. I loved working this project from start to finish. It is easy to use and we administrate our business from just one end: Orders, Invoices, Incoming Payments and Inventory are all synced in real time.The team, was amazing. Patient, understanding and a blast to work with.

Fara Macias

Sales and Marketing Director

Appseconnect makes the excellent communication between both system and is really easy to use. Therefore, our customers obviously benefit from our solution, such as sales figure, shipment, cost control and etc.

Andy Tsang

Business Development Manager

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