Dynon Avionics

Dynon Avionics – Faster Order Processing and Reliable Data Accuracy with APPSeCONNECT

How Dynon Avionics Eliminated Manual Data Entry, Fixed Product Mapping Gaps, and Sped Up Order Fulfillment by Connecting Shopify with Sage 300 Through APPSeCONNECT

The Story of Dynon Avionics

Dynon Avionics is a U.S.-based manufacturer of advanced avionics systems for experimental, light sport, and certified aircraft. Founded in 2000 and headquartered in Woodinville, Washington, the company designs integrated cockpit solutions, glass cockpit displays, electronic flight information systems, engine monitoring units, autopilots, transponders, ADS-B receivers, and communication radios. Dynon has built a strong reputation among aircraft builders, pilots, and aircraft owners for making reliable, affordable, pilot-friendly instruments that improve flight safety and situational awareness.

With a team of 51-200 employees and a growing e-commerce presence through the Advanced Flight Systems – Advanced Panel Store on Shopify, Dynon sells specialized avionics hardware, panel systems, and accessories to customers across the aviation market. As online orders picked up, the gap between their Shopify storefront and their Sage 300 ERP backend began to create problems that manual processes could no longer handle.

When Growing Online Sales Meet Outdated Manual Processes

Dynon runs its online store on Shopify and manages its backend operations such as finance, inventory, and order processing, on Sage 300. Both systems held important business data, but they were not talking to each other. Every new Shopify order required someone on the team to manually transfer data into Sage 300: creating the order, setting up the customer, verifying addresses, and mapping products to the right ERP item codes.

In the avionics industry, there is no room for error. A single data mismatch, such as the wrong SKU, a mistyped address, or an incorrect customer record, can trigger incorrect shipments, fulfillment delays, invoicing problems, and support calls from frustrated buyers. Dynon needed a way to move data between Shopify and Sage 300 automatically, without adding more people to handle back-office work.

The Challenges

As Dynon’s online sales grew, three problem areas became impossible to ignore:

1. Manual Order Entry Was Slowing Everything Down

Before APPSeCONNECT: Every Shopify order had to be re-entered by hand into Sage 300. The team was copying order details from one system to the other, line by line.

Impact:

Orders sat waiting as staff keyed them into the ERP, pushing back fulfillment timelines.
Copy-paste mistakes led to wrong quantities, incorrect item references, and pricing errors that needed to be fixed later.
The team spent hours each week on data entry instead of working on tasks that actually moved the business forward.

“We were stuck doing the same repetitive work for every order. The more we sold online, the more time we lost to manual entry.”

2. Product Mapping Errors Between Shopify and Sage 300

Before APPSeCONNECT: Shopify products and Sage 300 item records were maintained separately. There was no automatic link between a product listed in the online store and its matching record in the ERP.

Impact:

SKU mismatches caused the wrong items to be picked and shipped, which is a serious issue when you are dealing with avionics components that must meet exact technical specs.
Order sync failures occurred when the system could not match a Shopify product to a Sage 300 item, creating backlogs.
Staff had to manually cross-check product codes across both systems, which ate into productive hours.

“A wrong part number in avionics is not just an inconvenience; it can ground an aircraft build. We could not afford those mistakes.”

3. Messy Customer Records and Address Data

Before APPSeCONNECT: New customers were created manually in Sage 300 after they placed a Shopify order. Billing and shipping addresses had to be entered and updated by hand.

Impact:

Duplicate customer records piled up, there was no automatic check in place.
Wrong or outdated shipping addresses led to failed deliveries and return shipments.
The finance team had incomplete customer information, making invoicing and reporting harder than it should have been.

“We had the same customer listed twice or three times in the ERP. Keeping addresses up to date was a full-time job on its own.”

Take a Free Trial Now!

The Solution: APPSeCONNECT's Integration with Shopify & Sage 300

APPSeCONNECT connected Dynon’s Shopify storefront with Sage 300, automating the movement of product, customer, address, and order data through four ProcessFlows that the business depends on daily:

1. Product WebID Sync with Shopify GraphQL API

After APPSeCONNECT: Every Shopify product is now linked to its correct Sage 300 item record using the Shopify WebID as the main identifier. The integration uses Shopify’s GraphQL API to pull product information and map it accurately to ERP records.

Outcome:

No more guesswork when matching online products to ERP items, each product points to the right record from the start.
Order sync failures caused by SKU mismatches have dropped to near zero.
The mapping runs automatically and scales as Dynon adds new products to the store.

“Every product in Shopify now connects to the right item in Sage 300. That one change alone saved us from a lot of headaches.”

2. Automated Sales Order Creation

After APPSeCONNECT: New Shopify orders are pushed automatically into Sage 300 with no manual re-entry needed.

Outcome:

Orders reach the ERP within minutes of being placed online, not hours.
The team no longer spends time copying order details from one screen to another.
Fulfillment starts faster since orders are ready for processing as soon as they land in Sage 300.

“Orders now show up in Sage 300 on their own. Our team picks them up and ships them; that’s it. No more typing, no more delays.”

3. Automatic Customer Creation from Orders

After APPSeCONNECT: The moment a new customer places an order on Shopify, their record is automatically created in Sage 300 with the correct details.

Outcome:

No more manual customer setup in the ERP; it happens the instant an order comes through.
Duplicate records have been nearly eliminated, and the system checks before creating.
The finance and operations teams have clean, consistent customer data to work with.

“New customers used to take 10-15 minutes each to set up in the ERP. Now it happens in the background, and the data is always right.”

4. Customer Address Add and Update

After APPSeCONNECT: Billing and shipping addresses sync automatically between Shopify and Sage 300. When a customer updates their address in Shopify, the change flows into the ERP without anyone lifting a finger.

Outcome:

Shipping accuracy has improved, and address data is always current.
The support team handles far fewer “where’s my order?” calls caused by wrong addresses.
Address-related order issues have dropped, saving time for both the team and the customer.

“We used to get delivery failures from old addresses sitting in the ERP. That problem is gone now.”

The Implementation Journey

APPSeCONNECT worked with Dynon Avionics to set up the integration around their existing business processes. The approach was practical, build the foundation first, then let the automation take over:

Step 1: Map Shopify products to Sage 300 items using WebID sync via GraphQL.
Step 2: Set up automatic customer creation from incoming orders.
Step 3: Automate address synchronization for billing and shipping.
Step 4: Turn on automated sales order creation to complete the loop.

This sequence made sure that by the time an order was created in Sage 300, it already had the correct product mapping, customer record, and address data attached to it. The integration was deployed and became part of Dynon’s daily ecommerce-to-ERP workflow.

The Results & Impact

The integration changed how Dynon’s back office operates on a daily basis:

Faster Order Processing: Orders placed on Shopify are now available in Sage 300 within minutes. The estimated reduction in manual order entry effort is 70-90%, and the order processing backlog has been cleared.
Accurate Product Data: WebID-based product mapping through the GraphQL API created a reliable link between Shopify products and Sage 300 items. Product matching errors and order exceptions have dropped sharply.
Cleaner Customer Records: Customer data flows directly from Shopify into Sage 300. Duplicate records are down, and customer information is available right away for order processing and accounting.
Fewer Shipping Issues: Automated address sync keeps billing and shipping data current across both systems. Address correction effort is down, and first-time fulfillment accuracy has improved.
5-15 Hours Saved Per Week: The operations team has reclaimed hours that were previously lost to repetitive data entry. That time now goes into work that adds real value to the business.
Ready for Growth: Order volume can increase without needing more people to handle back-office data work. The integration absorbs growth automatically.

In the Customer's Words

Dynon’s CFO, Nigel M., rated APPSeCONNECT 5 out of 5 across every Capterra review category after 1-2 years in production:

Capterra Review Category	Rating
Overall Quality	5/5
Ease of Use	5/5
Customer Support	5/5
Features & Functionality	5/5
Value for Money	5/5
Likelihood to Recommend	8/10

“Once implemented, runs smoothly. Good technical support.” , Nigel M., Chief Financial Officer, Dynon Avionics (Verified Capterra Review)

Key Highlights

Shopify and Sage 300 connected and running as a single automated process.
Four core ProcessFlows deployed: Product WebID Sync, Sales Order Add, Customer Add from Order, Customer Address Add & Update.
Shopify GraphQL API used for accurate product-to-item mapping.
70-90% reduction in manual order entry effort.
5-15 hours saved per week for the operations team.
5/5 CFO rating across all Capterra review categories.

Why This Matters

For an avionics manufacturer where accuracy, reliability, and customer trust are non-negotiable, disconnected systems and manual processes were a real business risk. By connecting Shopify with Sage 300 through APPSeCONNECT, Dynon Avionics removed the manual handoffs that slowed down order processing, caused data errors, and created extra work for the team. The result is a business that processes orders faster, keeps its data clean, and can handle more online sales without adding operational overhead.

About Dynon Avionics

Dynon Avionics is a U.S.-based manufacturer of advanced avionics systems for experimental, light sport, and certified aircraft. Headquartered in Woodinville, Washington, the company designs integrated cockpit solutions including glass cockpit displays, flight information systems, engine monitors, autopilots, and communication radios. With more than two decades in the aviation market, Dynon is known for building reliable, affordable avionics that pilots trust.