What are the pros and cons of using either SAP C4C or Salesforce CRM?

The pros and cons of using either SAP C4C or Salesforce CRM are mentioned  below:

Salesforce


SAP



Pros:
Offers Strategic advisory service
Pros:
Offers industry-specific capabilities for 15 industries


Has an upper hand in terms of cloud integration, app customization and third-party extensibility
Available globally both on-premises and in the cloud, which is a big advantage for companies worried about latency.


Provides an easier user interface and more engaging social selling capabilities
Performs seamlessly within an SAP ecosystem


Cons:
Creating an industry-specific version of the product is costly and time-consuming
Cons:
Provides less Customer support and problem resolution assistance


Available just in the cloud
Its UI is not intuitive as Salesforce


Provides weaker integration with on-premise applications and services
May not be lucrative for Small and Medium Business Customers

From the above analysis, both CRM systems can address a wide range of business requirements including small and complex. CRM system should be chosen based on the business requirement and which can handle your future enhancements in the business. You should also consider the current system you are using and its compatibility with the new CRM. If you are using SAP ERP Applications, SAP CRM can seamlessly integrate with it. Considering a cloud-based ecosystem, Salesforce performs better with respect to cloud integration, software customization, and third-party extensibility.