What kind of support does ShipStation provide? Are there any additional costs?
Time-Saving Integration with Excellent Support
"I like that APPSeCONNECT saves us a lot of time by automating the import of sales orders from Shopify into SAP Business One. It helps in updating business partner contact information, which is great because before we had to hand-type the orders, but now it's all imported smoothly."
There is no additional cost for support – for the first 30 days the support is going to be handled by an Account Manager where a user gets their direct phone number, email address and a link to schedule a meeting with them from the first-time signup itself. It is more like a walk-through. Then after that, ShipStation has chat, email, live chat support which professionals looking into them. For enterprise users, ShipStation has a separate team that has dedicated inbound phone support, chat support, etc.
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Reach out to our support team — we typically reply within one business day.
Contact supportTime-Saving Integration with Excellent Support
"I like that APPSeCONNECT saves us a lot of time by automating the import of sales orders from Shopify into SAP Business One. It helps in updating business partner contact information, which is great because before we had to hand-type the orders, but now it's all imported smoothly."
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