Premium Support

24X5 support from Monday to Friday for integration/ APPSeCONNECT-related issues.

Access to a helpdesk for resolving technical issues.

Support via email and live chat during specified hours.

Resolution of Known Issues: Fixing bugs and issues reported.

Hotfixes: Immediate APPSeCONNECT patches for critical issues that need urgent attention.

Uptime Guarantees: Commitment to a certain level of uptime and availability.

Response and Resolution Times: Specific timeframes for responding to and resolving issues.

Feedback-Driven Enhancements: Incorporating user feedback into future enhancements and features.

New Features: Development and rollout of new features to enhance APPSeCONNECT functionality.

Need to opt for Pay-as-you-go option for weekends to get these benefits.

Need to opt for Pay-as-you-go support package to get these benefits.

Upgrades: New versions of the software with additional features and improvements.

Training Sessions: Periodic training to understand new features and best practices of APPSeCONNECT.

A Dedicated Account Manager specifically assigned to manage and oversee your account, ensuring that your needs are met and that you receive personalized support.

Documentation: Access to the functional document including business-flow diagram and field-to-field mappings.

Uptime Guarantees: Commitment to a certain level of uptime and availability.

Response and Resolution Times: Specific timeframes for responding to and resolving issues.

During a QBR, we track and review the business relationship, assess whether goals and objectives are being met, and identify areas for improvement or adjustment.

By combining Incident Management and Root Cause Analysis, it is ensured that integration issues are not only fixed promptly but are also prevented from recurring, leading to more stable and efficient system integrations in the future.

New field mappings and business logic customizations at no additional cost.

Customer Industry-specific insights for Business Growth from subject level expert.

Weekly integration monitoring to ensure maximum integration uptime.

Fixed set of Support Agent(s) to ensure specialized expertise on subject matter, proactive support, and customer-centric approach.

During a MBR, we track and review the business relationship, assess whether goals and objectives are being met, and identify areas for improvement or adjustment.

Dedicated set of on-site support agent(s) to ensure immediate response, comprehensive solutions, personalized service, and customer confidence.