Premium Support
Supporting and accelerating your business growth
Welcome to
APPSeCONNECT Premium Support
At APPSeCONNECT, we are committed to providing you with the best possible support to ensure your business runs smoothly. Whether you’re
facing a technical issue, need assistance with integration, or have questions about our features, we are here to help.
Premium Support
A premium support package is a customized offering provided by APPSeCONNECT to ensure comprehensive and personalized support to
our customers. The Premium Support Package includes:
24X5 support
Helpdesk support
Email and Chat support
Bug fixes
SLA standard
Performance Enhancement
On-demand weekend support
On-demand integration monitoring
Periodic Product Update
Business Process Training
Dedicated Account Manager
Business Process Documentation
SLA Premium
Quarterly Business Review
Integration Incident Management and Root Cause Analysis
Zero cost of additional mappings
Personalized Consultation and Strategic Planning
Periodic Monitoring
Dedicated Team of Support Engineers
Monthly Business Review
On-site Support Options
Premium Support Pricing
Comprehensive, personalized support with our Premium Support Package!
Essential
$1,250
p
/month
p
24X5 support
Helpdesk support
Email and Chat support
Periodic Product Update
Bug fixes
SLA standard
On-demand weekend support
On-demand integration monitoring
Business Process Training
Dedicated Account Manager
Advance
$2,500
p
/month
p
24X5 support
Helpdesk support
Email and Chat support
Periodic Product Update
Bug fixes
SLA standard
On-demand weekend support
On-demand integration monitoring
Business Process Training
Dedicated Account Manager
Business Process Documentation
Performance Enhancement
SLA Premium
Quarterly Business Review
Priority
$5,000
p
/month
p
24X5 support
Helpdesk support
Email and Chat support
Periodic Product Update
Bug fixes
SLA standard
On-demand weekend support
On-demand integration monitoring
Business Process Training
Dedicated Account Manager
Business Process Documentation
Performance Enhancement
SLA Premium
Quarterly Business Review
Zero cost of additional mappings
Integration Incident Management and Root Cause Analysis
Monthly Business Review
Periodic Monitoring
Enterprise
Custom
p
Starts at
$10,000/mo
p
24X5 support
Helpdesk support
Email and Chat support
Periodic Product Update
Bug fixes
SLA standard
On-demand weekend support
On-demand integration monitoring
Business Process Training
Dedicated Account Manager
Business Process Documentation
Performance Enhancement
SLA Premium
Quarterly Business Review
Zero cost of additional mappings
Integration Incident Management and Root Cause Analysis
Monthly Business Review
Periodic Monitoring
Personalized Consultation and Strategic Planning
Dedicated Team of Support Engineers
On-site Support Options
Pay as you go
For technical support, you can choose one of our support packages as described below:
To view the detailed APPSeCONNECT Support Terms and Conditions,
Click Here
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