CUSTOMER STORY
Australian Agribusiness (B2B & B2C)
Australian Agribusiness | Microsoft Dynamics 365 F&O with Magento Integration Success Story
Company Overview:
A prominent Australian Agribusiness enterprise managing both wholesale (B2B) and retail (B2C) distribution of agricultural products across the country. The company utilizes Microsoft Dynamics 365 Finance and Operations (F&O) for its enterprise operations and Magento (Adobe Commerce) for its online storefront. With a need for seamless integration between their ERP and eCommerce platforms, they partnered with APPSeCONNECT to ensure smooth, bi-directional data sync and a more efficient, error-free operation.
Customer Use Case:
The company required a robust integration solution to handle various data flows between D365 FO and Magento, particularly to ensure synchronization of product, order, customer, and pricing data. The solution aimed to reduce manual data entry and improve operational accuracy, streamlining their complex B2B and B2C business processes.
Challenges Faced:
- Manual Data Entry: Leading to frequent errors in inventory and order management, affecting overall efficiency.
- Complex Pricing & Catalog Updates: Managing dynamic product pricing and constant catalog updates across systems.
- Customer Management: Maintaining consistent customer details, including addresses and ABN information, between platforms.
- Return/Refund and Shipment Workflows: The need for automated processes to handle returns, refunds, and shipments.
- Limited Visibility: Difficulty in tracking integration flows and identifying potential data issues.
Why APPSeCONNECT?
- Deep Customization Flexibility: Tailored specifically to support complex agribusiness workflows.
- Pre-Built Connectors for D365 FO ↔ Magento: Ensured faster deployment and seamless connectivity.
- Transparent Monitoring: Real-time visibility into all integration flows through a hosted environment.
- Unified Automation: Replaced manual data processes and disparate tools with a single, unified automation solution.
Process Flows Implemented (D365 FO ↔ Magento):
- Product & Pricelist Sync: Automatic updates of product master and pricing information from D365 FO to Magento.
- Inventory Sync: Real-time stock level updates from D365 FO to Magento to prevent overselling and stock discrepancies.
- Customer & Contact Management: Customer creation, updates, and ABN info syncing between both platforms to ensure consistency.
- Order & Invoice Sync: Sales orders from Magento are synced to D365 FO, with invoices being updated back to Magento.
- Payment & Shipment Sync: Payment status and shipment confirmations are automatically updated across both platforms.
- Returns/Refund Automation: Streamlined workflows to manage customer returns and issue refunds efficiently.
- Company Data Management: Bi-directional sync of company, contact, and address details between D365 FO and Magento.
- Sales Order Consolidation & Offline Order Handling: Unified order flow management from multiple Magento stores and manual orders.
Business Benefits Delivered:
- End-to-End Automation: Fully automated the eCommerce operations, reducing dependency on manual intervention.
- Elimination of Human Error: By automating data sync and reducing manual data entry, the company saw fewer mistakes.
- Real-Time Sync Monitoring: Hosted sync monitoring provided better visibility, ensuring seamless operations.
- Improved Customer Experience: Faster order fulfilment and accurate pricing contributed to a better customer experience.
- Scalable for Future Growth: The platform is future-proofed to support the growing B2B business needs.
Customer Testimonial:
“APPSeCONNECT’s seamless integration between Dynamics 365 F&O and Magento has revolutionized our operations. The automation has saved us a significant amount of time, and the system’s real-time sync monitoring gives us full visibility into our data. We’re now equipped for future B2B growth.”
Why Choose APPSeCONNECT for Your Business?
- Deep Integration Customization: Perfectly tailored to meet complex business requirements.
- Pre-Built and Ready-to-Use Connectors: For faster deployment and reduced integration time.
- Unified Automation Platform: Combines ERP and eCommerce platforms into one seamless workflow.
- Scalable Architecture: Ideal for companies looking to expand and grow without worrying about integration bottlenecks.
- Proven Success Across Industries: With hundreds of successful integrations, APPSeCONNECT is the go-to solution for businesses looking to streamline their operations.
Headquarters:
Australia
Industry:
Agribusiness, Ecommerce
ERP System:
Microsoft Dynamics 365 Finance & Operations (D365 FO)
Webstore:
Magento (Adobe Commerce)
Start your integration journey now!
