Success Strategy

Supporting and accelerating your business growth

Customer Success Strategy
Clarifying Instrument on Support Package
Chargeable Support
(Here’s what is not covered under our Standard Annual Maintenance)
The activities mentioned below do not fall under our Standard Annual Maintenance, and will be treated as “chargeable” Technical Support or Extended Technical Support:
  • Any adjustments in the connector to be made because of a change in Hosting/Server.
  • Any adjustment in the connector to be made because of changes in ERP Version/PL and Ecommerce version.
  • Issues raised because of some configuration change at your side in Ecommerce/ ERP/ APPSeCONNECT.
  • Installation of new version/patch of APPSeCONNECT at your environment.
  • Business Process Changes
  • Requirement of additional feature
Technical Support Charges:

For technical support elements, you can either choose support on an hourly basis (60 USD per man-hour) or you can choose one of our support packages as described below:

Package Level Service Description PRE-PAID CONTRACT RATE
Personalization 10 Hours of Support 600 USD
Personalization 20 Hours of Support 1200 USD
Personalization 40 Hours of Support 2400 USD
Silver 80 Hours of Support 4320 USD
Gold 200 Hours of Support 9600 USD
Platinum 350 Hours of Support 16800 USD

Special Hours of Technical Support can be arranged if requested by a customer in advance under Extended Technical Support programme.

A customer is required to pay the cost evaluated for any Extended Technical Support by APPSeCONNECT Reps in advance and may be subjected to some specific terms and conditions in writing.

Special Support Hours Cost Support Time
Weekend Morning 70 USD per hour 10 AM to 10 PM (IST)
Weekend Night 90 USD per hour 10 PM to 10 AM (IST)
APPSeCONNECT-Horizontal Logo_SVG

Start Your Automation Journey With Pre-Built Connectors.

Get a Demo. Try it Free.

G2 winter badges 2024
we use cookies
We use cookies to personalize your experience. Your visit and usage of this website is subject to acceptance of our Privacy Notice and Cookie Policy.