APPSeCONNECT Standard Support

Annual maintenance for APPSeCONNECT covers a range of support and services to ensure the smooth operation and usability of the integration system. Here are the elements included in annual maintenance support:
account manager
New versions of the software with additional features and improvements.
custom reporting
Technical Support
Access to a helpdesk for resolving technical issues.
Support via email, phone, or live chat during specified hours.
Faster response times for urgent issues.
security management
Security Management
Regular application of security patches to protect against vulnerabilities.
Periodically monitoring for potential security threats and issues.
performance monitoring
Performance Monitoring and Optimization
Periodically performance monitoring to ensure that APPSeCONNECT runs smoothly.
Regular optimization efforts to enhance performance and reduce downtime.
bug fixes
Bug Fixes
Fixing bugs and issues reported.
Immediate APPSeCONNECT patches for critical issues that need urgent attention.
user training
User Training and Documentation
Periodic training to understand new features and best practices of APPSeCONNECT.
Access to comprehensive user manuals, FAQs, and troubleshooting guides.
Compliance and Regulatory Updates
Ensuring the software remains compliant with relevant laws and regulations.
Implementation of necessary changes to comply with new regulations.
feature enhancements
Feature Enhancements
Incorporating user feedback into future enhancements and features.
Development and rollout of new features to enhance APPSeCONNECT functionality.
Service Level Agreements (SLAs)
Service Level Agreements (SLAs)
Commitment to a certain level of uptime and availability.
Specific timeframes for responding to and resolving issues.
Customer Success Management
Regular check-ins and support from a dedicated account manager.
Insights and recommendations based on usage patterns to help customers get the most out of the product.

We’re here to help : )

If you can't find the answers you're looking for, our dedicated support team is here to assist you. Reach out to us.

APPSeCONNECT-Horizontal Logo_SVG

Start Your Automation Journey With Pre-Built Connectors.

Get a Demo. Try it Free.

G2 spring badges 2024
we use cookies
We use cookies to personalize your experience. Your visit and usage of this website is subject to acceptance of our Privacy Notice and Cookie Policy.