Supporting and accelerating your business growth
- Any adjustments in the connector to be made because of a change in Hosting/Server.
- Any adjustment in the connector to be made because of changes in ERP Version/PL and Ecommerce version.
- Issues raised because of some configuration change at your side in Ecommerce/ ERP/ APPSeCONNECT.
- Installation of new version/patch of APPSeCONNECT at your environment.
- Business Process Changes
- Requirement of additional feature
For technical support elements, you can either choose support on an hourly basis (60 USD per man-hour) or you can choose one of our support packages as described below:
|Package Level||Service Description||PRE-PAID CONTRACT RATE|
|Personalization||10 Hours of Support||600 USD|
|Personalization||20 Hours of Support||1200 USD|
|Personalization||40 Hours of Support||2400 USD|
|Silver||80 Hours of Support||4320 USD|
|Gold||200 Hours of Support||9600 USD|
|Platinum||350 Hours of Support||16800 USD|
Special Hours of Technical Support can be arranged if requested by a customer in advance under Extended Technical Support programme.
A customer is required to pay the cost evaluated for any Extended Technical Support by APPSeCONNECT Reps in advance and may be subjected to some specific terms and conditions in writing.
|Special Support Hours||Cost||Support Time|
|Weekend Morning||70 USD per hour||10 AM to 10 PM (IST)|
|Weekend Night||90 USD per hour||10 PM to 10 AM (IST)|