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There is no additional cost for support – for the first 30 days the support is going to be handled by an Account Manager where a user gets their direct phone number, email address and a link to schedule a meeting with them from the first-time signup itself. It is more like a walk-through. Then after that, ShipStation has chat, email, live chat support which professionals looking into them. For enterprise users, ShipStation has a separate team that has dedicated inbound phone support, chat support, etc.
Our integrations are dynamic in nature. The mentioned offerings are the cumulative possibilities of the platform (actual scenarios are specifically organization/business-dependent). For any disparity, please refer to the latest version of the integration brochures.