Microsoft Dynamics 365 CRM and Magento Integration
- CUSTOMER UPDATE
- ORDER FULFILLMENT
- Any new customer registered in Magento eCommerce website will be synced back to MS Dynamics CRM as Contact. All details of the web customer including billing and shipping address will be available within the CRM system.
- Existing customer information if gets updated by Sales Employees within CRM system, such as Phone Number, Billing or Shipping Address Changes, etc. all these updates will automatically reach to Magento and update customer information.
- Any orders placed by Magento webshop customers will be synced to Dynamics CRM as ‘New’ status Order. All the order details like Items Ordered, Amount, Freight, Payment Method, etc. will be available in Dynamics CRM side. Magento Shipping Method and Freight of Dynamics CRM will be mapped properly to show exact information and amount.
- If any order which get synced from Magento gets updated in Dynamics CRM, like it’s invoiced or Fulfilled, these details will reach to Magento Webshop and will complete the order.
Seamless and automated data transfer between SAP Business One ERP and Magento is crucial. Check out this webinar to know all about SAP and Magento integration.
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