Webinar
Turn Warranty Claims into a Seamless Customer Experience
Wednesday, July 09, 2025
10:00 AM IST
Webinar Details
SPEAKER
Pre Sales Head – Business Development
Pre-Sales Executive
Turn Warranty Claims into a Seamless Customer Experience - Automated Replacements From Shopify to SAP B1
Warranty claims shouldn’t be where great customer experiences fall apart. Yet for many e-commerce businesses, the warranty process remains a frustrating maze of manual checks, delayed approvals, and disconnected systems that leave both customers and teams scrambling for answers.
If you’ve ever dealt with warranty claims getting lost between your webstore and ERP, customers waiting days for replacement approvals, or inventory teams struggling to track warranty-related stock movements, this webinar is for you.
Join us to discover how connecting Shopify with SAP Business One transforms warranty management from a reactive headache into a proactive competitive advantage. We will show you how to automate the entire journey, from warranty capture at checkout to claim validation and automatic replacement fulfillment, all while maintaining perfect sync with your original sales data.
What You’ll Learn
- How to capture and track warranty information automatically when products are sold through your Shopify store, including extended warranty options.
- Structured workflows for validating and approving warranty claims within SAP Business One without manual intervention.
- How replacement orders and part replacements are processed automatically while staying linked to original purchase records.
- Managing labor costs and additional charges directly within your warranty claim workflow.
- Best practices for maintaining accurate inventory, accounting, and customer records throughout the warranty lifecycle.
- How APPSeCONNECT bridges the gap between Shopify and SAP B1 to deliver end-to-end visibility and faster resolution times.
Webinar Agenda
1. Welcome & Introduction
- Meet your speakers and learn about APPSeCONNECT
- The hidden cost of manual warranty management
- What you’ll take away from this session
2. The Warranty Management Challenge
- Common pain points: Manual tracking, delayed approvals, and disconnected data
- Why warranty experiences matter for customer retention
- The impact of poor warranty processes on operations and profitability
3. Capturing Warranty at the Point of Sale (10 minutes)
- How warranty terms are automatically recorded in SAP B1 when orders sync from Shopify
- Setting up extended warranty options (1-year, 2-year) as upsells during checkout
- Using custom fields in SAP Business One to track warranty periods and types
4. Warranty Claim Workflow Automation (12 minutes)
- Customer-initiated claims: From webstore submission to SAP B1 service requests
- Automated validation: Ensuring claims fall within warranty periods
- Approval processes: Routing claims to the right teams automatically
- Handling replacement vs. part replacement requests efficiently
5. Managing Costs and Inventory (8 minutes)
- Tracking labor costs borne by customers within the warranty workflow
- Automatic invoice generation for service charges
- Linking warranty replacements to inventory management in SAP B1
- Maintaining accurate stock levels and accounting records
6. Customer Communication & Self-Service (7 minutes)
- Automated email notifications at every stage of the claim process
- Extended warranty purchase confirmations
- Building a self-service portal for warranty status checks
- Improving customer satisfaction through transparency
7. Live Integration Demo (12 minutes)
- Walkthrough: A customer purchases a product with extended warranty
- Scenario: Processing a warranty claim from submission to approval
- Real-time sync: How replacement orders flow from SAP B1 back to Shopify
- Monitoring and error handling with APPSeCONNECT
8. Q&A Session (8 minutes)
- Your questions answered
- Industry-specific scenarios and use cases
- Next steps for implementing warranty automation
Who Should Attend?
This webinar is essential for:
- E-commerce Operations Teams: Managing warranty and returns processes
- Customer Service Managers: Looking to improve post-purchase experiences
- IT and Integration Specialists: Responsible for connecting Shopify and SAP Business One
- Finance Teams: Seeking better tracking of warranty-related costs and inventory adjustments
- Business Owners: Wanting to turn after-sales service into a competitive strength
Join Us:
- Date & Time : 25th February 2026, 7:30 PM – 8:30 PM IST
- Duration: 60 minutes (including live demo and Q&A)
We look forward to having you attend the event!
Meet the Experts:
Koushik Dey
Pre Sales Head
Business Development
Pratick Mandal
Pre-Sales Executive
Business Development
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