CUSTOMER STORY
Choice Cabinet
Choice Cabinet - Integrating Magento and NetSuite to facilitate Business Operations with APPSeCONNECT.
The implementation of the Magento-NetSuite integration with APPSeCONNECT helped Choice Cabinet in streamlining the data flow, minimizing the number of human interactions, and ensuring the consistency of the information flow across the departments, improving the efficiency of the staff and the precision of the order as a whole.
The Story of Ednie Flower Bulbs
Choice Cabinet is a reputable company that produces and supplies high-quality kitchen and bathroom cabinets. The company is recognized for its stylish designs, durability, and craftsmanship. Its products are being sold online through Magento and operated operationally through NetSuite ERP.
With the growth of online sales, it became difficult to have the correct data in both systems. The operations in the team were slowed by the manual customer, stock, and order management that, in many cases, led to the discrepancy of data.
Managing Growth seamlessly
To handle growing sales and system inconsistencies, Choice Cabinet partnered with APPSeCONNECT. They needed an efficient integration that would automatically update customer, product and order information between Magenta and NetSuite.
The integration goals included:
- Instant customer data synchronization between platforms.
- Immediate product and prices accuracy throughout Magento and NetSuite.
- Up-to-date stock levels to avoid overselling
- Real-time shipping and order delivery notifications to enhance speed and precision.
- A solution that reduced manual workload.
The Challenges
The following are some major issues faced by Choice Cabinet before implementing automation:
1. Manual Customer Records
Before APPSeCONNECT: Entries from Magento were required to be added manually into NetSuite, leading to inaccuracies and time delays.
Impact: Data redundancy and wastage of time.
2. Pricing and Product Mismatch.
Before APPSeCONNECT: Changes entered in NetSuite were not reflected in Magento immediately.
Impact: Outdated listings and pricing confusion.
3. Delayed Order Updates
Before APPSeCONNECT: Orders were needed to be manually re-entered in NetSuite.
Impact: This increased processing duration and delayed delivery
4. Inventory Inaccuracy
Before APPSeCONNECT: The online stock numbers were not always the same as the actual availability.
Impact: Excess sales and late shipments.
5. Inadequate Fulfillment Tracking.
Before APPSeCONNECT: Customers could not see the status of their shipments properly.
Impact: Ineffective communication after sales.
The Solution: Magento and NetSuite Integration by APPSeCONNECT
The integration framework that was deployed by APPSeCONNECT that standardized the main synchronization tasks, which were referred to as key processes, which minimized the need of manual involvement.
Main Integration Features
- Product and Price Sync (NetSuite → Magento)
Both systems reflect the product details and prices in real time.
Result: There was uniformity in terms of items and prices in all stores.
2. Stock Sync (NetSuite → Magento)
The updates of inventory occur in real time and therefore online inventory matches the warehouse.
Result: There was correct information regarding available inventory.
3. Order Sync (Magento → NetSuite)
The orders are automatically transmitted to NetSuite with complete invoicing and fulfilnt details.
Result: Quick reconciliation and better financial accuracy.
4. Customer Sync (Magento → NetSuite)
Customer information is automatically generated or updated between platforms.
Result: Single view of each customer, without duplication.
5. Fulfillment Sync (NetSuite → Magento)
Shipping and tracking information in NetSuite is automatically updated on the Magento site.
Result: No manual posting, faster closing of daily accounts.
The Implementation Journey
The APPSeCONNECT team followed a phased rollout to ensure success:
- Requirement Analysis: Scope was checked by evaluating the client’s processes.
- Configuration: Ready-to-use templates have been customized to suit the structure of Choice Cabinet.
- Testing: Testing was also done with real data to ensure that transactions were synchronized correctly.
- Deployment: The solution was rolled out with no problems that would disrupt daily operations.
The Results & Impact
With the integration in place, Choice Cabinet has seen significant improvements in its operations:
- Accurate Inventory: Live stock Visibility avoided mismatch of orders.
- Quick Order Fulfillment: Automation minimized time delays.
- Less Manual Work: The employees would be able to concentrate on productive activities rather than entering data.
- Better Buying Experience: Customers were provided with quicker updates and precise item availability.
- Reliable Data: Consistency in information between the two systems was ensured as a result of continuous two way syncing.
Key Highlights
Key Highlights
- Easily connect Magento and NetSuite with low-code, and simple iPaaS integration.
- Run workflows that have already been tested in real business settings.
- Add custom features as your business evolves, so you’re never boxed in.
- Sync data both ways, instantly and reliably.
- Work with onboarding and support teams who keep your systems stable for the long run.
Why It Matters
The success of Choice Cabinet with APPSeCONNECT demonstrates that automation of Magento and NetSuite integration could help to streamline operations and develop workflows that could sustain long-term development.
G2 Review:
Headquarters:
Archbold, Ohio
Industry:
Manufacturing & Distribution
ERP System:
NetSuite
Ecommerce:
Magento
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