CUSTOMER STORY
Designer Boys
Designer Boys: Streamlining Operations with APPSeCONNECT’s Shopify and NetSuite Integration
Company Overview:
Designer Boys is a leading player in the interior design community, specializing in providing high-quality design solutions and furniture for their clients. With a dynamic and evolving business landscape, Designer Boys needed an efficient solution to integrate its eCommerce and ERP systems to maintain smooth operations and reduce manual workloads.
Challenges Faced:
Prior to implementing APPSeCONNECT, Designer Boys faced significant challenges with their existing setup. They were using multiple platforms, including BigCommerce for their eCommerce operations, and NetSuite as their ERP. However, the integration between these systems was inefficient, relying on Celigo, a competitor in the integration space. Celigo’s solution lacked the seamless communication that Designer Boys needed for their business to function smoothly.
The main pain points included:
- Disjointed Systems: Designer Boys’ ERP and eCommerce platforms were not properly synchronized, leading to discrepancies between order data, inventory management, and customer information.
- Inefficiencies and Slow Processes: The use of Celigo as middleware resulted in slow data transfer and manual workarounds. This led to delays in order processing, inaccurate inventory data, and frequent need for human intervention to resolve issues.
- Scalability Issues: As the business grew, Designer Boys struggled to scale their systems with the existing integration solution. The Celigo platform was not agile enough to support their evolving needs or allow for the addition of new systems and functionalities as the company expanded.
- Time-Consuming Manual Work: Employees were spending significant time manually transferring data between systems, which resulted in over 10-20 hours of lost productivity per week.
The Solution
In search of a more reliable and scalable solution, Designer Boys decided to make the switch from Celigo to APPSeCONNECT, a move that would address both their immediate and long-term needs. With APPSeCONNECT acting as the middleware, the integration between Shopify and NetSuite was automated, enabling smooth data synchronization and eliminating manual tasks.
The key advantages of the APPSeCONNECT solution included:
- Automated Data Flow: By automating the data transfer between NetSuite and Shopify, the integration reduced errors and enhanced operational efficiency. Order management, inventory updates, and customer data synchronization were now seamlessly handled.
- Seamless Connectivity: APPSeCONNECT provided the necessary flexibility to integrate both systems without the usual delays or disruptions, ensuring smoother business operations.
- Scalability: Unlike their previous integration solution, APPSeCONNECT offered a scalable and future-proof platform that could grow with their business. Designer Boys now had the confidence to add new systems, including future integrations with their clients’ interior design software packages.
Benefits
The shift to APPSeCONNECT provided Designer Boys with immediate benefits:
- Time Savings: Automating the integration between Shopify and NetSuite saved the company between 10 to 20 hours per week in human effort, reducing the need for double-handling of data between systems.
- Improved Operational Efficiency: With the seamless integration, Designer Boys was able to eliminate redundant manual work, streamline order fulfillment, and keep inventory data accurate in real-time.
- Scalability and Flexibility: As their business grows, Designer Boys can continue to rely on APPSeCONNECT’s flexible platform to meet their evolving integration needs, ensuring future success.
- Cost-Efficiency: The reduction in manual labor, coupled with the streamlined integration, allowed Designer Boys to achieve a faster ROI, with the solution paying for itself in the time saved.
Future Plans
Designer Boys is not stopping here. Looking ahead, they plan to extend their integration capabilities to enable their website to connect more easily with their clients’ interior design software packages. This would allow for faster and more accurate creation of furnishing schedules. Designer Boys intends to partner with APPSeCONNECT to facilitate these future integrations, ensuring that their business remains at the cutting edge of the interior design community.
Conclusion
With APPSeCONNECT’s seamless integration between Shopify and NetSuite, Designer Boys has overcome the challenges that hindered their growth while using Celigo. The integration has enhanced operational efficiency, significantly reduced manual work, and positioned Designer Boys for future growth. Thanks to their partnership with APPSeCONNECT, Designer Boys now has a scalable and reliable integration solution that supports their ongoing business evolution.
Customer Testimonial:
“Since we started using APPSeCONNECT as our middleware, everything has been way smoother. It saved us about 10-20 hours a week, which is huge. Now, the team is super responsive and easy to work with.” – Dan Gerber, CEO Designer Boys
G2 Review:
Headquarters:
Australia
Industry:
Art Prints | Canvas Art Prints | Hand-Crafted Artworks
ERP System:
NetSuite
Ecommerce:
Shopify
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