SAP Business One and Zoho Desk Integration
- ACCOUNT & CONTACT
- SUPPORT TICKET
- The Account in ZOHO Desk will be added as Customer details under Business Partner Master Data in SAP Business One.
- Contact will be added as a Contact Person in the same Business Partner Master Data.
- Similarly, Customer details which are added in SAP Business One or existing customer details as Business Partner under Business Partner Master Data will be synced to Zoho Desk.
- Products in Zoho Desk can be added to SAP B1 under Item Master Data as new items. Similarly, new items in SAP B1 under Item Master Data can be added to Zoho Desk to ensure Product availability in both applications. The products in either of the case are added with their respective prices. Existing products in Zoho Desk can be synced back to SAP B1.
- Zoho Desk support Tickets will be added as Service Call under Service Module in SAP B1.
- Support Ticket Updates or Comments will be added in SAP Business One under Service Call as Resolution which will be synced to Zoho Desk and will be available as Resolution under Tickets.
- Service Call status in SAP Business One will be added as Ticket status in Zoho Desk to update or close the Support Ticket.
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