CUSTOMER STORY
Strong & Unique Ltd.
Strong & Unique Ltd. - Enhancing Operational Efficiency with APPSeCONNECT
The integration of SAP Business One and WooCommerce helped Strong & Unique Ltd. improve its operations and handle increasing business demands. This ensured a smooth customer experience while managing the challenges of a growing product catalog.
The Story of Strong & Unique Ltd.
Strong & Unique Ltd. is a well-known distributor and wholesaler of mobile phones and accessories. It was founded in 2001 by two energetic entrepreneurs from Hungary. With years of experience and a committed team, the company has grown its presence in the mobile communication industry.
Based in Budapest, the company operates from a modern logistics center that meets its changing needs. Strong & Unique aims to provide excellent customer service while keeping up with market trends and customer demands.
Their product range focuses on mobile communication accessories sourced from top manufacturers in the industry. This ensures that customers receive high-quality products.
Managing Growth and Overcoming Challenges
As Strong & Unique Ltd. grew, so did the number of transactions, customer interactions, and product updates. Using SAP Business One (SAP B1) as their ERP system and WooCommerce for their eCommerce platform led to operational challenges.
The company had trouble with manual data management between these two systems. This caused inefficiencies, delayed updates, and a higher risk of errors. To keep service levels high and improve efficiency, Strong & Unique needed an automated solution to manage these processes in real-time.
The Challenges
As the company grew, three main problems became clear:
1. Slow Order Processing
Before APPSeCONNECT: Processing orders by hand took too much time. When a customer bought something on WooCommerce, a staff member had to enter that order into SAP Business One. This double entry caused delays and led to mistakes.
Impact:
- Slower shipping times.
- Errors in order details.
- Staff spending hours on data entry instead of sales.
2. Inaccurate Inventory Levels
Before APPSeCONNECT: With a busy logistics center, tracking stock is essential. Without a link between the systems, the website did not always reflect what was in the warehouse.
Impact:
- Selling items that were out of stock.
- Frustrated customers.
- Difficulty planning for re-stocking.
3. Complex Price and Product Updates
Before APPSeCONNECT: Mobile phones and accessories frequently change in price and specifications. Updating this information in SAP and then on the website took a lot of time.
Impact:
- Outdated prices on the website.
- New products took too long to show up online.
- Inconsistent product information.
The Solution: Integrating SAP B1 and WooCommerce with APPSeCONNECT
APPSeCONNECT offered a complete solution that connected SAP B1 and WooCommerce. It automated important processes and ensured smooth data synchronization between the two systems.
- Sales Order and Customer Sync
APPSeCONNECT automated the creation of sales orders in SAP B1 based on WooCommerce orders.
Result: This kept customer information and order details accurate and up to date. - Product Data Synchronization
The integration allowed automatic updates of product data, including variations and pricing changes from SAP B1 to WooCommerce.
Result: This made sure product listings were accurate and consistent on both platforms. - Inventory Sync
Real-time updates of inventory levels between SAP B1 and WooCommerce ensured stock availability was updated right after every sale.
Result: This reduced the chance of overselling and helped prevent stockouts. - Order Fulfillment Automation
The integration allowed WooCommerce orders to be automatically processed in SAP B1, lowering manual work and speeding up order fulfillment.
Result: This led to faster shipping times and better customer satisfaction. - Pricing and Pricelist Sync
APPSeCONNECT enabled the synchronization of pricing updates between SAP B1 and WooCommerce.
Result: This made sure customers always saw the right prices and orders were billed accurately.
The Implementation Journey
APPSeCONNECT was set up quickly, causing little disruption to business operations. The integration solution was customized to meet Strong & Unique’s specific needs. Real-time data syncing was introduced to support ongoing growth. This allowed the company to keep expanding its product offerings and customer base without the operational delays that had previously slowed its progress.
The Results & Impact
The integration of SAP B1 and WooCommerce through APPSeCONNECT provided clear benefits to Strong & Unique Ltd.
- Real-Time Product and Inventory Sync:
Product and inventory data updated automatically across both systems. This minimized errors and discrepancies. - Faster Order Fulfillment:
Orders processed quickly and accurately. This reduced delays and improved the overall customer experience. - Consistent Pricing:
Pricing updates synchronized automatically between the two systems. This ensured that customers always saw the correct price. - Operational Efficiency:
By automating manual tasks, the company reduced operational costs. This allowed resources to focus on more strategic tasks.
Key Highlights
Key Highlights
- Real-time synchronization between SAP B1 and WooCommerce.
- Correct product and inventory updates.
- Better customer data management and order processing.
- A significant reduction in manual data entry leads to fewer errors.
Why It Matters
For Strong & Unique Ltd., integrating SAP B1 with WooCommerce through APPSeCONNECT solved key operational issues and set the company up for sustainable growth. Managing product information, inventory, and orders in real-time has helped the company grow while keeping service quality high. This integration supports the company’s goal of providing smooth customer experiences and responding to industry trends.
By automating routine tasks and ensuring data consistency, Strong & Unique Ltd. has improved its operations, cut down on manual effort, and established a base for ongoing success in the competitive mobile communications market.
G2 Review:
Headquarters:
Budapest, Hungary – Europe
Industry:
Ecommenrce
ERP System:
SAP B1
Ecommerce:
WooCommerce
Start your integration journey now!
