For any growing company, a CRM is a must-have tool that organizes and manages all the customer details and enhances their customer relationships. As the CRM industry continues to grow at a progressive rate, we can hope to see an abundance of such software in the market that puts customer management to the utmost importance. There has been a huge increase in the numbers of the adopters of cloud-based CRM solutions, from 12% in 2008 to a staggering 87% in 2018.
A CRM helps a business by providing the ultimate assistance in managing the most important aspect of their line of business – their customers. The prime features a CRM caters to are its user-friendly interface, the easy management of schedules, the ability to get all the customer data at a centralized place, etc. CRM revenue is expected to reach over $40 billion in 2018 in respect to its $18 billion revenue in 2016.
Below we have constituted all that you need to know about a CRM in an amazing infographic presentation! There is also a detailed and on point comparison of the top CRM solutions in the market today, assisting you in choosing the right one for your business.
Now, you can easily integrate your CRM with other business applications like an ERP and automate the business process!