The business world has changed drastically over the past few years. The power of the latest technologies like AI/ML has swept the business world, and companies are responding to that. Although traditional automation is evolving, soon a time will come when AI will take on full end-to-end processes. This will again open us up to a new set of possibilities.

Here, in this blog, we are going to explore two very advanced business concepts – RPA and BPO. We will also understand how the “mutualism” between RPA and BPO can take us one step ahead towards the fulfillment of our business goals.

Understanding BPO and RPA: What Are They All About?

Before we delve deeper into the various detailed aspects of BPO RPA, let us take a quick look at what BPO and RPA are all about:

What is BPO?

Business process outsourcing (BPO) refers to the method of subcontracting various non-core business-related tasks to third-party vendors. Although this concept was originally used to manage supply chains, BPO now spans various industries like healthcare, asset management, E-Commerce, pharmaceuticals, etc.

According to Statista, in a worldwide survey of business leaders, 59% cited cost-cutting as a driver in outsourcing processes. This can be achieved through BPO.

What is RPA?

Robotic process automation (RPA) uses software robots, which are more popularly known as bots, to automate various repetitive tasks. RPA has gained massive popularity in recent times because of its increased ability to improve productivity and reduce costs by automating the processes that were earlier done manually.

Forrester Research’s latest data predicts the RPA software market will reach $6.5 billion by 2025. This highlights the need for organizations to switch to RPA for automating repetitive tasks.

The Synergetic Power of BPO and RPA:

BPO RPA may complement each other in multiple ways. BPO allows companies to outsource their non-core business tasks, while RPA automates repetitive tasks. By combining the power of BPO and RPA, companies can achieve higher efficiency and cost savings. RPA BPO can also be used to automate tasks that are outsourced to the service providers.

By 2024, 92% of BPOs have implemented AI in some form, while 70% utilize RPA. This value will continue to increase through the years. So, if you are willing to avail of the various benefits of BPO RPA, then you can reach out to APPSeCONNECT and opt for their business process automation (BPA) services.

APPSeCONNECT’s ProcessFlow Builder allows you to create automated workflows using which you can easily streamline your business processes. Its low-code/no-code platform also makes it really convenient for you to implement automation without requiring a high level of technical expertise.

BPA -> BPO + RPA. Learn More!

What Are the Key Distinctions Between BPO and RPA?

Now let us take a quick look at some of the key differences between BPO and RPA:

A. Nature of the service:

BPO involves outsourcing the non-core business processes to third-party vendors. RPA, on the other hand, makes use of bots to automate repetitive and manual tasks.

B. Focus and scope:

The focus of RPA is to automate various manual tasks, while BPA mainly focuses on outsourcing certain business operations to third-party vendors.

C. Human involvement:

BPO requires human intervention. It relies on the expertise of the service provider to perform the outsourced tasks. RPA eliminates the need for human intervention by making use of bots.

D. Implementation:

BPO implementation mainly involves contractual agreements and service level agreements, while RPA implementation requires bot configuration and software implementation.

Complementary Nature and Synergistic Benefits of RPA BPO:

Though RPA and BPO have complementary natures, they still offer us various synergistic benefits:

How can RPA enhance BPO?

RPA’s capabilities can enhance BPO operations in multiple ways:

Increased efficiency and accuracy:

RPA can help BPO companies in enhancing their efficiency and accuracy by cutting down on manual tasks and reducing error rates.

Scalability and flexibility:

With RPA services, BPO companies can bring about flexibility in their operations. They can also scale their operations and increase their revenue generation.

Cost optimization:

RPA tools for BPO companies help in optimizing costs. They no longer have to dedicate resources to carry out manual operations. The number of errors is also reduced.

Improved client satisfaction:

With RPA, the client queries can be addressed on time. This leads to enhanced client satisfaction.

With APPSeCONNECT’s enhanced RPA services, you can enjoy all the above benefits at a lower cost. This can separate you from the crowd and also allow your business to achieve extraordinary growth.

APPSeCONNECT’S services are not just easy to use; they have been specifically designed to suit the needs of particular industries. It makes it a lot more convenient for you to implement automation in your existing business environment.

How RPA and BPO Can Revolutionize Your eCommerce Operations?

RPA and BPO have become crucial components in the E-Commerce industry. Using RPA BPO implementation, you can automate the various aspects of the E-Commerce process including order management, inventory management, customer support, etc. This can keep you ahead of your competitors. The customer satisfaction rate also increases.

Learn More About How RPA BPO Can Bring Benefits To Your Organization -> Use The ROI Calculator!

Webinar: Business Process Automation (BPA) for eCommerce, CRM, ERP

How can BPO leverage RPA?

There are multiple ways in which BPO can leverage RPA:

Focus on higher-value tasks:

With RPA, BPO companies can allow their employees to focus on high-value tasks instead of spending their time on manual operations.

Competitive advantage:

RPA can allow BPO companies to offer better services to the customers than their competitors. This can offer them a competitive edge and make them stand out.

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The Power of Combined Strategies:

Achieving broader digital transformation:

RPA has emerged as a game-changer for BPO firms that are looking forward to walking the path of digitalization. RPA can help them automate labour-intensive processes and prioritize revenue-generating initiatives using different RPA tools. The BPO firms can also use RPA in their daily operations to enhance accuracy and productivity. This synergistic approach accelerates digital transformation by streamlining operations and fostering innovation.

Creating a more agile and efficient organization:

By combining RPA BPO, companies can achieve a lot more by doing a lot less than they are currently doing. BPO will allow the companies to focus on core business tasks and leave the non-core tasks to the third-party vendors. RPA BPO can also help automate repetitive tasks that require human intervention. By doing so, companies can achieve enhanced agility and also enhance the quality of services.

Explore How APPSeCONNECT Transformed Logistics

Real-world Applications of BPO RPA Synergy:

See BPO RPA in action: Here are some real-world applications:

Customer service transformation:

RPA has revolutionized customer service BPO by connecting various customer touchpoints with backend systems. Modern implementation of RPA allows chatbots to redefine customer communications, offering customers extraordinary services.

Finance and accounting services:

Finance and accounting functions are prime territories for RPA in BPO. Various companies have displayed excellent growth potential by implementing RPA to reconcile client invoices against various sources.

Healthcare:

BPOs have also embraced RPA to tackle administrative burdens. Healthcare institutions can automate 85% of the claim adjustment process with RPA. It can also reduce up to 60% of the workforce.

Learn more about Gartner Magic Quadrant for Robotic Process Automation!

Stop Losing Money to Inefficiency – Explore BPO RPA Solutions!

How to Choose the Right Approach or Combination?

Before you decide on whether you should choose RPA BPO for your business, there are quite a few things you need to consider, like:

What are the manual tasks that can be automated?
What are the existing systems in the environment?
What should be the impact on the employees and end-users?
What would be the ultimate ROI?

Based on the answers to these questions, you can decide on whether or not you should go for RPA BPO implementation.

It is also important that you choose a top-notch service provider for RPA BPO implementation like APPSeCONNECT.

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Choosing APPSeCONNECT as Your BPO RPA Implementation Partner:

APPSeCONNECT serves as a smart business process automation platform that allows the seamless integration of various applications and allows the free flow of data across various channels. APPSeCONNECT’s solutions can allow bidirectional flow of data. It can also automate regular processes for various industries.

APPSeCONNECT’s Enhanced Security and Compliance Features:

APPSeCONNECT abides by various compliance features. This includes:

ISO 27001 certified
SOC 2 (Type II) certified
GDPR Compliance
Encryption at Rest and in transit (256-bit AES)

It implements various security measures to protect the sensitive data:

SSO (SAML)
RBAC (Role-Based Access Control)
SCIM provisioning
2FA (Two-Factor Authentication)
Domain capture
IP allow listing
Audit logs

APPSeCONNECT’s adherence to US-specific regulations like the CLOUD Act, CCPA

APPSeCONNECT comes with multiple advanced features, which give you endless scope for customization. Its pricing options are also flexible, which keeps it above its competitors like Mulesoft and Celigo. Here’s a detailed comparison which will help you understand why APPSeCONNECT is better than its competitors:

Parameters	APPSeCONNECT	Mulesoft	Celigo
Easyl3 of use	Easy to use – comes with multiple intuitive features.	Complex-requires high level of technical expertise	Simple-but only limited options are available
Implementation time	2–4 weeks	Over 1 month	4-6 weeks
Scalability	Enhanced scalability	Moderate scalability	Low scalability
Customization options	Multiple ways to customize the RPA BPO implementation	Requires enhanced coding knowledge to customize the options	Limited customization options available
Pre-built templates	100+ industry-specific templates available	Limited options available	Generic templates available
Customer Support	Dedicated team	Limited support available	Limited support available
Cost of implementation	Flexible pricing options available	Pricing can be high, especially for advanced features.	Pricing can be high.

Mini Case Study:

Get to know more about how a customized end-to-end automation offered by APPSeCONNECT helped Sin Hin Frozen Foods improve their productivity and increase their operational efficiency. Click here to read the full case study!