SAP ECC and Sugar CRM Integration
In any big organization, various business software are used for different business activities, which helps to increase the productivity of available manpower. SAP ECC (all in one ERP) with its effective functions and a large set of features available in its arsenal, is currently very popular for running the business operations of the organizations.
SugarCRM enabless businesses to manage their customers for tracking sales, order and communications with them. It helps the online merchants to place their customer at the center of all solutions, thus improving the customer experiences and increasing customer loyalty.
APPSeCONNECT SAP ECC (all in one) and SugarCRM Connector allows real time and bi-directional data exchange between these two platforms. Through this integration, APPSeCONNECT ensures that sales automation achieved through SugarCRM is in collaboration with the backend ERP system. Critical business data thus automatically gets exchanged between SugarCRM and ERP in proper format and increases the productivity of the overall business. Below are the data exchange points:
- Customer Account, Contract Sync:
APPSeCONNECT ensures syncing of SAP ECC’s customer information with that in SugarCRM. Contacts associated with the customer accounts will be added in SugarCRM too. We are aware, that while placing an order in SugarCRM, the account needs to have a contact associated. So not only APPSeCONNECT creates a customer account in SugarCRM, but also adds a contact against it for further ordering process.
- Product Sync:
The products which are defined in SAP ECC will be synced automatically to SugarCRM. All the products will get listed initially and later on, whenever new products are added in ERP, those will also get created in SugarCRM with all defined settings and information.
- Pricebook and Pricebook Entry:
APPSeCONNECT take into account the different level of pricing defined through Pricebooks. It links a Pricebook with the product in SugarCRM.
- Order Sync:
SugarCRM users can create orders in SugarCRM. While adding the orders APPSeCONNECT takes care of Pricebooks which are associated with the product and contracts which are associated with accounts. Created orders in SugarCRM get synced to back end ERP SAP ECC as sales order for further order verification and processing.
- Delivery, Invoice and Order Response:
APPSeCONNECT can also be easily configured to sync delivery, invoice and order response from SAP ECC to SugarCRM against proper entities.
APPSeCONNECT is highly configurable, so the direction of the sync processes can be changed as per the business requirement. If required the connector can also be customized to add extended features.