Remote Support Platform or RSP offers remote connections for SAP Business One Customers. In this blog, we will discuss Remote Connection Highlights and Benefits as well as RSP 3.2 Remote Connection Wizard details.
Remote Connection in SAP Business One
Remote connection in SAP Business One is delivered through Remote Support Platform (RSP) 3.2 with the latest patch level as PL03 to SAP Business One Customers. Below we have described few advantages of RSP 3.2:
- It provides remote access to SAP Business One Customer System
- Any Error in Customer Environment can be quickly verified, and the Support Team can perform RCA (Root Cause Analysis) which speeds up Error Resolution
- It is only supported with HANA Database
- Though it’s a remote connection, SAP Business One Customer will have full control of this remote connection
- The Remote Session activities are fully logged for Security Aspects
If you have SAP Business One and wish to integrate all your applications, you can easily connect your business apps under one single platform to automate the business process and maximize your efficiency, productivity and ROI!
Remote Connection Wizard Package
RSP 3.2 includes the Remote Connection Wizard Package. It is used to simplify the Implementation and configuration of Routers and it is also used to manage the Environment for Remote Connection at the Customer End. There are three functions present in the Remote Connection Wizard Package:
- Remote Connection and Configuration Wizard, to book service
- Software Installation Wizard, to install and configure Router
- Remote Connection Server Opener Wizard, to initiate and terminate Remote Connection
RSP 3.2 Remote Connection Management
- Login to RSP
- Select Option File -> Manage SAP Remote Connection
- Run the Embedded Wizards in a specific order
- To run each Wizard, choose the link with Wizard name
Remote Connection & Configuration Wizard
- Enter Customer’s S User, Password and System Number
- Book the required service from the available list
- Use Proxy Setting if needed, it’s optional
Software Installation Wizard
- Software Installation Wizard is used to Install and Configure SAP Router
- Enter S User ID, Password, System Number and Public Static IP Address
- SAP Router Password and Proxy (Optional)
- It automatically checks system requirements and downloads software components
- Press “Install” from Downloaded Software Components to install SAP Router
- Use Test Connection Button and check the result summary
- SAP Server Successfully connected to your SAP Router, a message will be shown against successful connection
- For Error, you will see, contact your Business One Partner or open Support ticket: SBO-RSP-SER
Remote Connection Service Opener
- Click on User Service and enter User Name
- Click on Corresponding Password Service and enter/set new Password
- SAP Router Password (Optional)
Green Colored Tick means Service will be Opened. Red Colored Cross means Service will be Closed
For more details, you can check – https://partneredge.sap.com/en /library/assets/products/ent_mng /sbo/support/rsp/ pp_so_sbo_rc.html
If you have SAP Business One and wish to integrate all your applications, you can easily connect your business apps under one single platform to automate the business process and maximize your efficiency, productivity and ROI!
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