SAP ECC and Zoho CRM Integration
- Automate
- Align
- Accelerate
SAP ECC and Zoho CRM integration helps keep key records consistent across both systems. Customer accounts and contacts from SAP ECC can update Zoho CRM so sales teams follow up with the right details. Products and prices from SAP ECC can update Zoho CRM so quotes use the right items and rates. Quotes created in Zoho CRM can move to SAP ECC for processing. Sales orders, delivery details, and invoices created in SAP ECC can return to Zoho CRM for visibility.
APPSeCONNECT supports this integration through its iPaaS platform. You can start with a ready integration template, keep mapping simple, and monitor every run.
Key Highlights
Why APPSeCONNECT is the top choice for SAP ECC and Zoho CRM
Account Updates
Keep Zoho Accounts updated from SAP ECC customer records daily
Contact Updates
Keep Zoho Contacts linked to Accounts using SAP ECC details
Product Control
Keep SAP ECC as owner of product and price data
Quote To SAP
Send Zoho Quotes to SAP ECC for downstream order processing
Order Visibility
Bring SAP ECC sales orders into Zoho for customer history
Delivery Visibility
Show delivery details in Zoho for support and follow-ups
Invoice Visibility
Show SAP ECC invoices in Zoho for full cycle tracking
Low-Code Mapping
Adjust field mapping without long development cycles each time
Logs And Retries
Track failures and retry records after fixing data issues
Standard Features Covered in Our SAP ECC and Zoho CRM Integration Template
Account Add Or Update
- Direction: Data moves from SAP ECC to Zoho CRM for account updates.
- Zoho Module: Accounts module is used, which is available in Zoho by default.
- Purpose: Help sales teams see correct customer details during follow-up work.
- Update Handling: Update Zoho Accounts when SAP ECC customer details change later.
Contact Add Or Update
- Direction: Data moves from SAP ECC to Zoho CRM for contact updates.
- Zoho Module: Contacts module is used, which is available in Zoho by default.
- Account Linking: Each contact is linked to the right Zoho Account automatically.
- Purpose: Give sales teams the right contacts for calls and emails.
Product Add Or Update
- Direction: For product updates, data flows from SAP ECC into Zoho CRM.
- Zoho Module: Product records are created or updated in Zoho CRM’s standard Products module.
- Price Handling: Retail prices from SAP ECC update Zoho CRM product records.
- System Ownership: SAP ECC remains the owner of product data for this flow.
Quote Add Or Update
- Direction: Data moves from Zoho CRM to SAP ECC for quote processing.
- Zoho Module: Quotes module is used, which is available in Zoho by default.
- Purpose: Let sales teams prepare quotes in Zoho using SAP-backed master data.
- Processing: SAP ECC receives quote details for validation and the next processing steps.
Sales Order Add Or Update
- Direction: Data moves from SAP ECC to Zoho CRM for sales order updates.
- Zoho Module: Sales Orders module is used, which is available in Zoho by default.
- Quote Link: Sales orders in Zoho can be linked back to the related quote.
- Purpose: Help CRM users see customer purchase history and order progress.
Delivery Add Or Update
- Direction: Data moves from SAP ECC to Zoho CRM for delivery updates.
- Zoho Module: A custom Delivery module can be added in Zoho when needed.
- Tracking Details: Delivery records can include shipment status and tracking details.
- Support Use: Help support teams answer delivery questions using CRM context.
Invoice Add Or Update
- Direction: Data moves from SAP ECC to Zoho CRM for invoice updates.
- Zoho Module: Invoices module is used, which is available in Zoho by default.
- Purpose: Help sales teams view billing status inside the CRM when needed.
- Complete View: Give Zoho users a clear view from quote through invoice.
B2B AUTOMATION
Where Zoho CRM Meets SAP ECC
Zoho CRM is where sales teams manage accounts and quotes. SAP ECC is where operations teams manage orders and billing. SAP ECC and Zoho CRM integration helps both teams work from the same base records, without repeated entry.
The integration can update Zoho Accounts and Contacts from SAP ECC customer records. It can also update Zoho Products from SAP ECC, including retail prices. With these records available, sales teams can create quotes in Zoho CRM and send them to SAP ECC. After SAP ECC creates sales orders, deliveries, and invoices, those updates can return to Zoho CRM for visibility.
- Master Data To CRM: Update accounts, contacts, and products in Zoho from SAP.
- Quotes To ERP: Send Zoho quotes to SAP ECC for processing and conversion.
- Order Updates To CRM: Show orders, deliveries, and invoices in Zoho for teams.
What You Get
Feature Highlights
Cleaner Account Records
Keep customer accounts consistent across SAP ECC and Zoho
Better Contact Follow-Up
Keep the right contacts linked to the right accounts
Accurate Product Lists
Keep Zoho products updated from SAP ECC master data
Quote Confidence
Create Zoho quotes using prices and products from SAP ECC
Order History In CRM
View SAP ECC sales orders inside Zoho for context
Delivery Tracking View
View delivery details in Zoho for customer support work
Invoice Status View
View invoice records in Zoho for billing conversations
Clear Run Monitoring
Change mapping rules without breaking the core workflow
Simple Field Mapping
Change mapping rules without breaking the core workflow
Less Manual Work
Reduce repeated entry across sales, ops, and finance teams
Integration Endpoints
| ENDPOINT | DIRECTION | DESCRIPTION |
|---|---|---|
| Accounts | SAP ECC → Zoho CRM | Update Zoho Accounts using SAP ECC customer record details. |
| Contacts | SAP ECC → Zoho CRM | Update Zoho Contacts and link each contact to the right account. |
| Products | SAP ECC → Zoho CRM | Update Zoho Products using SAP ECC items and retail prices. |
| Quotes | Zoho CRM → SAP ECC | Send Zoho Quotes to SAP ECC for processing and conversion steps. |
| Sales Orders | SAP ECC → Zoho CRM | Update Zoho Sales Orders so CRM users see order history. |
| Deliveries | SAP ECC → Zoho CRM | Add delivery details and tracking into Zoho for visibility. |
| Invoices | SAP ECC → Zoho CRM | Add invoice details into Zoho for end-to-end cycle view. |
INTEGRATION BROCHURE
Download the SAP ECC and Zoho CRM Integration Brochure
Learn more about:
- Integration Architecture: Review how each record type moves across systems clearly.
- Field Mapping Plan: Confirm required fields and how they map between apps.
- Deployment Steps: Follow a simple test plan before moving to live runs.
- Monitoring Approach: Understand logs, retries, and how teams handle failures.
Popular SAP ECC Integrations with leading platforms
Popular Zoho CRM Integration
+
Zoho CRM and SAP Business One
+
+
+
+
+
+
+
Looking for a Specific Integration?
View All Apps
INTEGRATION GUIDE
How To Integrate SAP ECC and Zoho CRM
01
Connect Systems
02
Map Fields
03
Deploy & Test
04
Monitor & Scale
SAP ECC and Zoho CRM Real-Time Integration Workflow
Event Trigger (SAP ECC)
A new or updated customer, product, sales order, delivery, or invoice can start a workflow. You can also run scheduled updates.
Event Trigger (Zoho CRM)
A new quote in Zoho CRM can start a workflow to send the quote to SAP ECC for processing.
Event Reception (iPaaS)
APPSeCONNECT receives the event and routes it to the correct workflow. It checks required fields before processing.
Data Transformation
Field mapping converts values into the format each system expects. This helps reduce rejected records and rework.
API Call To SAP ECC
The integration sends quote data into SAP ECC for processing. SAP ECC then creates the next records based on your steps.
API Call To Zoho CRM
The integration sends master data and status data into Zoho CRM. Zoho users then see updated records in standard modules.
Confirmation And Error Handling
Each step is logged with a result. Failed records can be fixed and retried based on your rules.
Status Update Back
Sales orders, deliveries, and invoices from SAP ECC can update Zoho CRM. This keeps the CRM view consistent.
INTELLIGENT DATA FLOW
How Our Intelligent Data Flows Support Your Integration
ProcessFlow Designer
Build clear workflows with readable steps and simple logic.
Event Triggers
Start workflows when SAP ECC or Zoho records change.
Retry Rules
Retry failed records after you fix data or mapping issues.
Audit Logs
Track what moved, when it moved, and what failed.
Data Conversion Nodes
Convert fields and formats so both apps accept values.
Access Control
Control who can view and edit each integration workflow.
Parallel Processing
Process larger loads by running records in parallel safely.
Simple Order-to-Cash Lifecycle
Account Setup
SAP ECC updates Zoho accounts and contacts for sales work.
Product Setup
SAP ECC updates Zoho products and retail prices for quoting.
Quote Creation
Sales team creates a Zoho quote using updated product details.
ERP Processing
SAP ECC receives the quote and creates the sales order.
Delivery Updates
SAP ECC sends delivery details back to Zoho for visibility.
Invoice Updates
SAP ECC sends invoice details to Zoho for billing context.
Enjoy a smooth, error-free flow from purchase to payment.
One Platform, Endless Integrations
Power And Flexibility
Launch Faster
Reliable And Secure
Empower Teams
Accelerate Growth
Boost Revenue
Frequently Asked Questions
Ready to Unify Your SAP ECC & Zoho CRM Workflows Today
Companies automating their business through APPSeCONNECT
Customer Success Stories
Related Resources
Articles and Guides to Help You With Your Integration and Automation Journey
