How to Add Customer Web Order Comment in SAP ECC from Magento
When an order is placed on the web, you may have customers who put in some comment at the time of placing the orders. This extra information from your customers may add an additional value and asset to have in the ERP system. It might help you to better provide your product and take advantage of customer satisfaction. Following are some examples of what these comments may contain:
- General comment or instruction to the order.
- Additional information about a recipient
- Gift notes
- Delivery instructions
- Any message depending on the specifics of your store.
Most e-commerce websites provide a way for a customer to add his/her comments to the order during checkout. Magento, however, does not provide a built-in feature for this.
There are many free extensions available for Magento 2.0. For this demonstration, we are using our own developed extension to make it compatible for SAP ECC integration – APPSeCONNECT. Once, we complete installing this mentioned extension, below are the steps to configure it.
1. Go to Configuration -> SALES -> Checkout
Once we enable order comments from back-end, it will appear on checkout page below the apply discount section.
2. Add Comment on Checkout page
Integrate the Order Comment:
SAP has texts stored in the form of long texts. They are stored within Order Header -> Text as shown in the picture below. As you can see there are multiple texts associated with an order. Each text has a specific purpose and a unique text id. APPSeCONNECT integrates order comments by mapping the customer text to a specific text ID within an order. After syncing the order comment, we can check the comment in ORDER_HEADER -> TEXT section of SAP order.
This demonstration video shows how APPSeCONNECT integrates this aspect. Following steps are in the video:
a. Creation of Order in Magento 2.0
b. Placing Order comment at the time of placing the order.
c. Syncing order manually using the APPSeCONNECT agent. Showing the resulting order in SAP with the comments downloaded