Advancing Eyecare

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Experience how Advancing Eyecare optimized its ecommerce operations and service support with seamless integration powered by APPSeCONNECT.
A Visionary Approach to Eyecare Instrumentation

Advancing Eyecare is a collaborative endeavor of industry leaders in the eyecare instrumentation marketplace, catering to deliver unparalleled products and services in the ophthalmic equipment industry. With constant focus on innovation and customer-centricity, Advancing Eyecare has established itself as a trusted partner for eyecare professionals worldwide.

Streamlining Operations for Seamless Connectivity
Advancing Eyecare employed a suite of applications to manage and maintain their operations efficiently. They were using SAP Business One DI-Server and Service Layer as their back-end ERP system and Salesforce as their CRM. They recently went digital to an online store and employed BigCommerce as their eCommerce storefront. They needed an integration solution that could seamlessly connect all their applications and cater to diverse business needs with unified data.
Challenges Faced: Bridging the Gap Between Online and Offline Operations
While their integration requirement was mainly focused on SAP and Salesforce, the recent transition to BigCommerce posed a significant challenge. While online orders from BigCommerce were captured in Salesforce, the core operations and control of the business were managed through SAP Business One. This disjointed data flow created inefficiencies and hindered the seamless management of orders and inventory for Advancing Eyecare.
BigCommerce + Salesforce + SAP Business One Integration by APPSeCONNECT

APPSeCONNECT understood the challenges and stepped in to offer a solution to Advancing Eyecare. The integration between the applications involved the streamlined sync of orders from BigCommerce to Salesforce and Salesforce to SAP Business One for centralized control. Also, the Deliveries and Invoices created in SAP were first integrated with Salesforce and then seamlessly pushed to BigCommerce to facilitate order tracking by customers. This bidirectional integration ensured that data flowed seamlessly across all platforms, enabling real-time tracking of order statuses for customers.

BigCommerce, Salesforce and SAP Business One Integration
Positive Outcome After Integration: Enhanced Efficiency and Customer Satisfaction

With the integration in place, Advancing Eyecare experienced a significant improvement in operational efficiency. Orders created in SAP were automatically reflected in Salesforce, allowing for streamlined order processing and inventory management. APPSeCONNECT ensured that customers could track their order statuses seamlessly, leading to enhanced satisfaction and trust in the brand.

Special Scenarios and Customization: Addressing Service Support Needs

In addition to standard order processing, APPSeCONNECT integrated Work Orders into the system to cater to Advancing Eyecare’s service support requirements. This customization enabled customers to request services for faulty products, with service providers efficiently managing requests and placing orders for necessary items to facilitate repairs and maintenance.

APPSeCONNECT’s customized integration solution offered the following:

  • Streamlined management of orders, inventory data and invoices
  • Automated data sync from SAP Business One to BigCommerce and Salesforce
  • Elimination of manual data exchange between applications
  • Enhanced customer satisfaction
  • Improved control and monitoring of inventory
  • Improved organization-wide efficiency of business processes
  • Scalable eCommerce growth through seamless integration of additional applications
Here’s How APPSeCONNECT is Your Best Fit Too!
  • Next-gen low-code/ no-code iPaaS for effortless automation and integration
  • Robust user-friendly platform backed by experienced professionals
  • Best in class implementation and post-implementation customer support
  • Pre-Built Connectors with industry-tested reliability and functionalities
  • Built-in functionalities to support geographical expansion
  • Deeper full-stack integration for unparalleled scalability and customizability
  • Fully automated instant bi-directional data sync
  • Flexible implementations that scale with a growing eCommerce business
  • Boost efficiency of business processes and team productivity
About the Company
Advancing Eyecare, industry leaders in eyecare instrumentation, cater to deliver unparalleled products and services in the ophthalmic equipment industry. With dedication for innovation, Advancing Eyecare solidified its reputation as a trusted partner worldwide over the years.
Jacksonville, Florida
Health, Wellness and Fitness
Company Size:
201-500 employees
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