CUSTOMER STORY
Piovan Group North America
Piovan Group North America - Faster SAP ECC to Magento 2 Order, Pricing, and Shipment Sync with APPSeCONNECT
How Piovan Group North America connected SAP ECC, Magento 2, and Salesforce so orders, pricing, customer records, and abandoned carts stay in sync with minimal manual work.
The Story of Piovan Group North America
Piovan Group designs and manufactures automation systems used to store, convey, and process polymers, powders, and food ingredients. With decades of experience, the Group supports manufacturers across plastics, chemicals, food & beverage, and industrial sectors with systems that improve production consistency and output quality.
Headquartered in Italy, Piovan Group operates worldwide and maintains a major footprint in North America. Across the region, Piovan Group runs five production facilities and ten service and sales subsidiaries. This local setup keeps teams close to plant operations, speeds up response times, and supports customer growth plans. From system design and engineering through installation, commissioning, and technical support that fits local needs, Piovan Group works with manufacturers that want reliable automation and predictable plant performance.
Managing Higher Volumes Across SAP, Magento, and Salesforce
PGNA used SAP ECC, Magento 2, and Salesforce to manage orders, customers, pricing, and sales activity. As order volume increased, the team needed these systems to share data in real time. Customer-specific pricing had to stay accurate, web orders had to reach SAP quickly, shipment updates had to flow back to Magento, and abandoned carts had to trigger follow-up activity inside Salesforce.
The Challenges
As PGNA’s order flow increased, three issues stood out:
1. Slow order flow from Magento 2 to SAP ECC
Before APPSeCONNECT: Web orders from Magento 2 required extra steps before they were available in SAP ECC, which added delay and extra checks.
Impact:
More time to confirm orders inside SAP
More manual review to avoid missing details
Slower response to buyers asking for order status
“Orders were coming in, but getting them into SAP fast and clean was taking too much effort.”
2. Customer-specific pricing mismatches
Before APPSeCONNECT: Customer pricing and price lists had to match across SAP ECC and Magento 2. Manual updates and timing gaps could lead to price differences.
Impact:
Price disputes and extra back-and-forth with buyers
Time spent validating price lists before order processing
Risk of posting orders with the wrong pricing
“Pricing accuracy matters a lot for our customers. Even a small mismatch creates noise for sales and operations.”
3. Disconnected follow-up for abandoned carts and customer updates
Before APPSeCONNECT: Magento 2 cart signals and Salesforce activity lived in different places. Cart abandonment needed a faster path into Salesforce. Customer add and update events had to have consistent handling across systems.
Impact:
Missed follow-up windows on high-intent carts
Duplicate customer records and extra cleanup work
- Less visibility across sales and order teams
“When cart activity is not visible in Salesforce quickly, we lose the moment to reach out.”
The Solution: APPSeCONNECT’s Integrations for SAP ECC with Magento 2 and Salesforce with Magento 2
APPSeCONNECT set up automated workflows across PGNA’s systems with focus on order flow, pricing, customer records, and cart follow-up.
1. Automated sales order sync between Magento 2 and SAP ECC
After APPSeCONNECT: Magento 2 sales orders sync into SAP ECC in real time, with consistent field mapping and validation.
Outcome:
Faster order availability inside SAP for processing
Less manual entry and fewer order-data mistakes
Cleaner handoff from the web store to back-office teams
“Now the order shows up in SAP as soon as it is placed. Our team can act right away.”
2. Real-time customer-specific price sync from SAP ECC to Magento 2
After APPSeCONNECT: Customer pricing and price lists sync from SAP ECC to Magento 2 so web prices match the ERP source.
Outcome:
Magento prices reflect current SAP pricing rules
Fewer price disputes and less manual verification
Cleaner order posting with correct customer pricing
“Price checks dropped sharply once SAP became the source for web pricing too.”
3. Abandoned Cart Recovery
After APPSeCONNECT: The system connects Salesforce with Magento 2. If a cart is abandoned, the information is sent to Salesforce so the sales team can see it.
Outcome:
Sales reps can reach out to customers to save the sale.
Potential revenue is recovered.
- Customer engagement is better because the team knows what the client wants.
“Now our sales team knows exactly when to reach out to a customer who didn’t finish their purchase.”
The Implementation Journey
APPSeCONNECT worked with PGNA teams to map data fields, confirm order and pricing rules, and set up the required workflows. Testing covered common order types, customer pricing scenarios, and shipment updates. After go-live, monitoring and alerts helped teams spot exceptions quickly and keep flows stable.
The Results & Impact
The integrations changed day-to-day operations in clear ways:
- Orders reached SAP ECC faster, reducing processing delays
- Customer-specific pricing stayed consistent between SAP and Magento 2
- Customer records stayed cleaner with automated add/update handling
- Shipment updates flowed back to Magento 2 without manual posting
- Abandoned carts created follow-up actions inside Salesforce
“Instead of chasing data across systems, we can focus on serving customers and supporting growth.”
Key Highlights
SAP ECC and Magento 2 integration for sales orders, customer pricing, customers, and shipments
Salesforce and Magento 2 integration for abandoned cart follow-up
Real-time sync with fewer manual steps
Lower ongoing maintenance effort through standardized workflows
Why It Matters
For manufacturers and industrial brands like PGNA, sales and operations depend on accurate data. Connecting SAP ECC, Magento 2, and Salesforce reduces manual handling and keeps order, pricing, and customer information aligned across teams. The business can respond faster, keep pricing consistent, and act on web intent without extra overhead.
About Piovan Group North America
Piovan Group North America supports manufacturers with automation systems for materials handling and processing across polymers, powders, and food ingredients. With production sites and service coverage across the region, the team helps plants run reliably with engineering, installation, commissioning, and technical support.
G2 Review:
Headquarters:
Italy
Industry:
Manufacturing & Distribution
ERP System:
SAP ECC
eCommerce
Magento 2
CRM:
Salesforce
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