CUSTOMER STORY
Jaipur Living
Jaipur Living - Automated Data Management and Streamlined Operations with APPSeCONNECT
How Jaipur Living Transformed Order Processing, Inventory Management, and Customer Data Handling with APPSeCONNECT’s Microsoft Dynamics NAV and Magento 2 Integration.
The Story of Jaipur Living
Jaipur Living is a global home furnishings brand that creates handcrafted rugs and home décor products. Started in 1978 in Jaipur, India, the company brings together traditional artisan craftsmanship and modern design. What began as a small operation has grown into a business that serves customers across more than 60 countries.
The brand works directly with artisan communities, helping preserve centuries-old weaving techniques while supporting local livelihoods. Each rug, pillow, and textile piece reflects this commitment to quality craftsmanship and ethical manufacturing. As the company expanded its reach worldwide, it faced increasing pressure on its internal systems to handle growing volumes of customer information, orders, inventory, and pricing data.
Growing Pains with Data Management
With a Microsoft Dynamics NAV backend and a Magento 2 eCommerce platform, Jaipur Living needed both systems to communicate seamlessly. But managing high volumes of data manually across these platforms was becoming a serious problem. Customer records, contact information, inventory levels, credit limits, and order details all need constant updating across multiple systems.
The company knew that continuing with manual processes would create bigger problems as it grew. They needed a solution that could automate data flow between systems, reduce errors, and let their team focus on serving customers instead of managing spreadsheets and manual updates.
The Challenges
As Jaipur Living grew, three major problems began affecting their daily operations:
1. Manual Company and Contact Data Management
Before APPSeCONNECT: Customer information and contact records were entered and updated manually across systems, leading to mismatched data, outdated records, and hours of repetitive work.
Impact:
- Incorrect customer information → Orders were sent to wrong addresses or old contact details.
- Wasted staff time → Employees spent hours each week updating the same information in different systems.
- Data inconsistencies → Different teams were working with different versions of customer data.
“We were constantly fixing data errors. One system would have updated information while another still had old details. It was a daily headache.”
2. Inventory and Pricing Sync Problems
Before APPSeCONNECT: Inventory levels and item group pricing were updated manually, causing stock level mismatches and pricing errors that frustrated both customers and the sales team.
Impact:
- Pricing mistakes → Customers saw different prices on the website than what was in the system.
- Stock confusion → Teams couldn’t tell what inventory was actually available for sale.
- Order fulfillment delays → Wrong stock information meant orders took longer to process.
“Manual inventory updates couldn’t keep up with our sales volume. We were always playing catch-up, and our pricing wasn’t synchronized properly across platforms.”
3. Order Processing and Fulfillment Bottlenecks
Before APPSeCONNECT: Orders had to be manually added to the system and fulfillment information was tracked separately, creating delays and increasing the chance of mistakes.
Impact:
- Slow order processing → Orders sat in queues waiting for manual entry.
- Fulfillment errors → Missing or incorrect order details led to shipping mistakes.
- Credit limit issues → The team couldn’t quickly check customer credit limits, slowing down order approvals.
“We knew we were losing efficiency every day. Our team was buried in manual order entry when they should have been helping customers and growing the business.”
The Solution: APPSeCONNECT's Integration with Microsoft Dynamics NAV & Magento 2
APPSeCONNECT set up automated workflows across PGNA’s systems with focus on order flow, pricing, customer records, and cart follow-up.
APPSeCONNECT built an automated connection between Microsoft Dynamics NAV and Magento 2 that solved each of these problems:
1. Automated Company and Contact Synchronization
After APPSeCONNECT: Customer and contact information now syncs automatically between systems, keeping records accurate and up-to-date without manual work.
Outcome:
- Customer data stays consistent across all platforms automatically.
- Staff no longer waste hours on manual data entry and updates.
- Fewer errors mean better customer service and accurate record-keeping.
“Customer information updates instantly across both systems now. We’ve eliminated those frustrating data mismatches that used to cause so many problems.”
2. Real-Time Inventory and Pricing Updates
After APPSeCONNECT: Inventory levels and item group pricing synchronize automatically between systems, giving everyone access to accurate, current information.
Outcome:
- Customers see correct pricing and stock availability on the website.
- Teams can make quick decisions based on real inventory numbers.
- Price changes are reflected across all platforms without manual updates.
“Our inventory data is finally reliable. What we see in one system matches what’s in the other, and pricing stays synchronized across the board.”
3. Streamlined Order Processing and Fulfillment
After APPSeCONNECT: Orders flow automatically from Magento 2 into Dynamics NAV, and fulfillment status updates sync back, creating a smooth end-to-end process.
Outcome:
- Orders process faster without waiting for manual entry.
- Fulfillment information updates automatically, keeping everyone informed.
- Credit limits are synchronized, making order approval faster and more accurate.
“Orders move through our system so much faster now. Automation handles the data transfer while our team focuses on getting products to customers quickly.”
The Implementation Journey
APPSeCONNECT worked with Jaipur Living to set up the integration smoothly. The team mapped out data flows, tested connections, and made sure everything worked correctly before going live. The implementation was completed efficiently, and Jaipur Living started seeing improvements in their operations right away.
The automated integration was built to scale with their business, handling increasing order volumes and data without requiring more manual work from the team.
The Results & Impact
The integration changed how Jaipur Living operates:
- Cleaner Data Management: Company and contact information stays synchronized automatically, reducing errors and saving hours of manual work each week.
- Better Inventory Control: Real-time inventory and pricing synchronization means accurate information for sales teams and customers alike.
- Faster Order Processing: Automated order flow and fulfillment sync mean orders move through the system quickly and accurately.
- More Time for What Matters: The team can focus on customer service, product development, and business growth instead of manual data entry.
“We’ve gone from spending hours managing data manually to having it all happen automatically. It’s made our operations smoother and our team much more productive.”
Key Highlights
Seamless integration between Microsoft Dynamics NAV and Magento 2.
Automated synchronization of company data, contacts, orders, inventory, and pricing.
Reduced manual work and fewer data errors.
Scalable solution ready to grow with the business.
Better accuracy in credit limits and order fulfillment.
Why It Matters
For Jaipur Living, this integration was about more than just connecting two systems. It was about building a foundation that could support their growth across 60+ countries while maintaining their commitment to quality and service. Automation freed up their team to focus on what they do best, creating beautiful, handcrafted products and serving customers worldwide.
About Jaipur Living
Jaipur Living is a global home furnishings brand known for handcrafted rugs, pillows, and textiles. Founded in 1978 in Jaipur, India, the company combines traditional artisan craftsmanship with contemporary design. Working closely with artisan communities, Jaipur Living creates products that reflect ethical manufacturing practices and sustainability while serving customers in over 60 countries.
G2 Review:
Headquarters:
India
Industry:
Manufacturing & Distribution
ERP System:
Microsoft Dynamics NAV
eCommerce
Magento 2
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