CUSTOMER STORY
Kyocera International Inc.
Kyocera International Inc. – Smooth Amazon Seller Central & SAP ECC Integration with APPSeCONNECT
The Story of Kyocera International Inc.
Kyocera International Inc. is a leading manufacturer of high-quality ceramic cutlery, kitchen tools, and cookware. With a strong presence in the eCommerce space, particularly through Amazon Seller Central, Kyocera sought to optimize its backend processes in SAP ECC to improve order fulfillment, inventory management, and financial data handling. As they expanded their business, the need for automation and seamless integration became evident to keep up with the growing complexities of their operations.
Key Highlights:
- Renowned for manufacturing premium ceramic cutlery and kitchen tools
- Strong eCommerce presence, especially on Amazon Seller Central
- Integration challenges with payment reconciliation, inventory tracking, and consignment management
- Sought a reliable integration solution to streamline backend processes and improve operational efficiency
Scaling Operations with APPSeCONNECT Integration Solution
Challenge:
Kyocera encountered several operational challenges with Amazon Seller Central integration, particularly in payment reconciliation, inventory tracking, and consignment management. These issues led to inefficiencies and lack of transparency across their supply chain and financial operations:
- Payment Reconciliation Challenges: The default Amazon Finance API did not provide the necessary data to generate accurate payment reconciliation reports. This made it difficult for Kyocera to match expected payments against actual payments from Amazon.
- Inventory Reconciliation Issues: The Amazon InventorySummaries API did not provide sufficient data for accurate inventory reconciliation, leaving Kyocera with gaps in visibility over consignment stock levels and inventory discrepancies.
- Inadequate Consignment Tracking: Consignment item movements were tracked manually, leading to frequent discrepancies such as lost, damaged, or in-transit items. This manual process added to the complexity of reconciling inventory between Amazon and SAP.
Specific Needs:
- Automating payment reconciliation with Amazon
- Streamlining inventory reconciliation and reducing stock discrepancies
- Automating consignment tracking and improving visibility
Strategic Integration with APPSeCONNECT
After evaluating their needs, Kyocera decided to implement APPSeCONNECT to address their integration challenges. The integration solution seamlessly connected Amazon Seller Central with SAP ECC to automate and streamline key business processes. APPSeCONNECT was chosen for its ability to address Kyocera’s unique challenges and provide real-time data synchronization.
Key Features of the Integration:
- Payment Reconciliation: Custom reports were generated by syncing Amazon’s financial data to SAP, allowing Kyocera to reconcile expected payments against actual payments, including Amazon’s fees and charges.
- Inventory Reconciliation: Amazon’s inventory updates were automatically synced to SAP, ensuring accurate real-time visibility into stock levels and reducing inventory discrepancies.
- Consignment Item Tracking: Automated consignment tracking provided better visibility into the status of consignment items (e.g., received, damaged, or in-transit), making it easier to resolve issues.
Implementing the Solution
APPSeCONNECT’s onboarding team worked closely with Kyocera’s internal team to tailor the integration solution to their specific needs.
- Initial Setup: The integration was rolled out in phases, starting with syncing consignment issues and returns to ensure that these critical processes were handled correctly.
- Development and Testing: The solution underwent rigorous testing in Kyocera’s development environment, using live data to ensure all business requirements were met before moving to the quality environment for further validation.
- Go-Live: After thorough testing and validation, the solution was successfully moved to the live environment. The entire implementation process took approximately 7-8 months from planning to Go-Live.
Results and Future Growth
Key Outcomes:
- Successful Entry into Amazon FBA Market:
The integration enabled Kyocera to enter Amazon Seller Central more successfully, with enhanced reporting and visibility, leading to increased sales and operational efficiency. - Improved Financial Reporting:
Automated payment reconciliation reports allowed Kyocera to align expected and actual payments from Amazon, enhancing financial visibility and reducing manual work. - Streamlined Inventory Management:
Real-time syncing of inventory data from Amazon to SAP eliminated stock discrepancies and provided better visibility into inventory levels, leading to more accurate reporting. - Enhanced Operational Efficiency:
By automating consignment tracking and reconciliation, Kyocera significantly reduced manual efforts in inventory and order management, allowing for faster decision-making and fewer errors.
Future Plans:
- Expand into new global eCommerce markets
- Further automation of backend processes to improve efficiency and reduce human error
- Continuous optimization of financial and inventory management processes
APPSeCONNECT’s Customized Integration Solution for Kyocera International Inc.
- Payment Reconciliation: Automated syncing of Amazon’s financial data to SAP ECC for accurate payment reconciliation.
- Inventory Sync: Real-time syncing of inventory updates from Amazon to SAP ECC, reducing discrepancies.
- Consignment Tracking: Automated tracking of consignment items from Kyocera’s warehouse to Amazon, improving visibility and resolution of issues.
Why Choose APPSeCONNECT?
- Low-Code Platform: Rapid deployment with minimal coding, saving time and resources.
- Pre-Built Connectors: Ready-to-use integration with popular platforms like Amazon Seller Central and SAP ECC.
- Scalability: Supports business growth by easily adapting to evolving business needs.
- Security: Ensures data protection with robust security features.
- Ongoing Support: Comprehensive support and regular updates to ensure long-term success and optimization.
Kyocera International Inc. continues to be a leader in manufacturing ceramic cutlery, kitchen tools, and cookware. With a growing presence in the eCommerce space, especially through Amazon, the company relies on technology and automation to maintain operational excellence and improve its customer offerings.
California, USA
Manufacturing (Ceramic Cutlery & Kitchen Tools)
Medium
Start your integration journey now!
