Microsoft Dynamics CRM and Shopify Integration
Microsoft Dynamics CRM + SHOPIFY
- CUSTOMER UPDATE
- ORDER FULFILMENT
- Any new customer registered in Shopify eCommerce website will be synced back to MS Dynamics CRM as Contact. All details of the web customer including billing and shipping address will be available within the CRM system.
- Existing customer information if gets updated by Sales Employees within CRM system, such as Phone Number, Billing or Shipping Address Changes, etc. all these updates will automatically reach to Shopify and update customer information.
- Any orders placed by Shopify webshop customers will be synced to Dynamics CRM as ‘New’ status Order. All the order details like Items Ordered, Amount, Freight, Payment Method, etc. will be available in Dynamics CRM side. Shopify Shipping Method and Freight of Dynamics CRM will be mapped properly to show exact information and amount.
- If any order which get synced from Shopify gets updated in Dynamics CRM, like it’s invoiced or Fulfilled, these details will reach to Shopify Webshop and will complete the order.
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